Job Description
Role Name: SAP S/4HANA Service & Warranty Lead - Automotive
Location: Remote 100% San Francisco, CA
JOB DESCRIPTION
- The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.Solution Leadership & Architecture
- Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
- Define target architecture leveraging: o SAP S/4HANA Service (Embedded Service Management)o SAP CS / SD Service scenarioso SAP Warranty Managemento Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
- Drive fit-to-standard workshops and gap analysis with business stakeholders.
- Business Process Ownership o Own and optimize After-Sales Service and Warranty processes, including:Warranty claim adjudication (dealer and third-party)Vehicle and parts warranty trackingLabor operation and failure code managementGoodwill and recall campaign handlingService order processing and billingo Align global and regional service processes while supporting localization needs.o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.o Partner with:After-Sales OperationsQuality and EngineeringFinance and ControllingDealer Network and Business Transformation teamso Translate business strategy into executable SAP designs and roadmaps.o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).o Ensure integration consistency across:Vehicle Master & VIN handlingParts logisticsFinancial settlement and accrualso Support testing strategy (SIT/UAT), cutover planning, and production readiness.o Enforce SAP and automotive compliance standards.o SAP & Functional Expertise9+ years of SAP experience, along with strong leadership in Service and Warranty domains.Hands-on experience with:SAP S/4HANA Service or SAP CSSAP Warranty ManagementService Orders, Notifications, and SettlementDeep understanding of automotive after-sales processes and dealer ecosystems.Experience leading large-scale SAP S/4HANA transformation programs.Strong communication and executive stakeholder management skills.Ability to mentor functional teams and influence design decisions across workstreams.Experience integrating S/4HANA with:SAP FSM or CRM/CECDealer Management Systems (DMS)External warranty or adjudication platformsWorking knowledge of IDocs, APIs, and integration patterns.
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