Job Description
About the position Responsibilities • Provide first level information and order support accurately for veterinary clinics and retail partners. • Troubleshoot basic web order issues and clarify processes between partners and clinics. • Escalate unresolved issues to the next level of contact. • Process nutrition prescription approvals via fax, WRX, or verbal communications. Requirements • High School diploma or equivalent. • 1 year Customer Service experience. • Veterinary experience, preferred. • Ability to deliver exceptional customer service through clear and concise communication, actively listening to customer needs, and maintaining a positive attitude. • Demonstrate sound judgment to discern when to independently resolve issues and when to escalate to leadership for guidance or assistance. • Outstanding organizational and time management abilities, working both independently and collaboratively within a team-oriented environment. • Excellent computer skills, including the capability to quickly learn and navigate unfamiliar systems or programs. Apply tot his job