Netomi is the leading agentic AI platform for enterprise customer exper...">
SDE II/III Backend
🌍 Remote, USA
🎯 Full-time
🕐 Posted Recently
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role
We are seeking a technically strong and customer-centric
Customer Success Engineer (SDE III) to lead complex integrations, troubleshoot production issues, and mentor junior engineers. This role blends backend development and integration skills with a customer success mindset. You will work closely with engineering, product, and support teams, serving as a trusted technical partner to our clients.
You’ll work extensively with tools like
Postman and Insomnia, writing custom scripts to automate integrations, validate API flows, and streamline customer implementations. The role is hands-on, with a strong focus on technical onboarding, API integration, and scalable implementation, not core product development. You’ll collaborate directly with customers and internal teams to drive adoption, solve technical challenges, and ensure a seamless post-sales experience. Responsibilities
Develop and consume RESTful APIs for integrations with client systems
Support customer onboarding, configuration, and technical enablement
Integrate with CRM platforms like Salesforce, HubSpot, and Zoho
Build tools and scripts to support customer-specific customisations
Monitor product performance and troubleshoot incidents in customer environments
Act as a technical bridge between Customer Support, Product, and Engineering teams
Document recurring issues, resolutions, and integration best practices
Gather and relay customer feedback to internal teams for continuous improvement
Collaborate with cross-functional teams to enhance the overall customer experience
Troubleshoot and resolve technical issues raised by customers
Use Postman or Insomnia to write pre-request and test scripts for API workflows
Build automation scripts to streamline customer onboarding, data handling, and system integrations
Create and manage scripts to support customer-specific configurations and recurring technical tasks
Requirements
4–6 years of experience in software development or customer-facing engineering roles
Proficiency in Java and Spring Boot for backend development
Hands-on experience with scripting in Postman and writing automation scripts iN Python or JavaScript
Strong experience working with RESTful APIs and CRM platforms
Solid grasp of SQL/NoSQL databases and API authentication mechanisms
Working knowledge of AWS services like Lambda, API Gateway, S3, RDS
Familiarity with CI/CD tools, Git, Docker, and modern SDLC
Scripting experience in Python or JavaScript
Strong problem-solving skills and ability to communicate with technical and non-technical audiences
Experience mentoring junior engineers or working in a team lead capacity
Interest or experience in prompt engineering for generative AI systems (like OpenAI, Anthropic, or similar)
Nice to Have
Prior experience in SaaS or AI-based companies
Interest or experience in generative AI platforms (e.g., OpenAI, Anthropic)
Exposure to tools like Datadog, Sentry, Jenkins, or other observability platforms
Familiarity with prompt engineering and AI-driven use cases
Additional Information
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.