Job Description
We are hiring experienced Remote Team Leaders to support a high-volume US customer support operation during a critical seasonal peak period.
This is a short-term contract role focused on real-time supervision of remote support agents, ensuring productivity, engagement, and smooth live operations.
This is not a coaching or QA role.
Success in this position comes from strong operational awareness, quick decision-making, and the ability to manage multiple priorities in a fast-paced remote environment.
Training begins soon, and selected candidates must be able to start quickly.
Scope of Work
- Monitor agent activity during live shifts
- Ensure staffing and engagement targets are met
- Provide real-time guidance to agents via chat or internal tools
- Escalate performance or attendance gaps as they occur
- Support structured daily operations during peak demand
- Communicate clearly with operations leadership
Required Experience
- Previous Team Lead / Supervisor experience in customer support environments
- Experience supporting live contact center operations
- Comfortable managing multiple agents at once
- Strong written and verbal English communication
- Experience working remotely in structured performance-driven programs
Contract Details
- Short-term seasonal assignment (expected to run through early May)
- Fully remote
- Pay rate: $15 per hour
- Training required before moving into production
- Limited flexibility for time off during the assignment
Technical Requirements
- Windows-based computer (Windows 11 preferred)
- Dual monitor setup and webcam
- Minimum 12 GB RAM
- Reliable high-speed internet (wired preferred)
- Ability to use Microsoft Teams and Office tools
Start Timeline
We are moving quickly and prioritizing candidates who can complete screening steps promptly and begin training immediately.
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