Job Description
We are hiring Seasonal Remote Team Leaders to support a high-volume US customer support operation during a critical peak period.
This is a fast-paced leadership role focused on real-time supervision. You will help ensure agents remain active, supported, and productive throughout live operations.
This is not a coaching or QA position. Success in this role comes from staying organized, responding quickly, and maintaining visibility across a busy remote team environment.
This is a short-term assignment expected to run through early May.
Training begins next week, and hiring decisions will be made quickly.
- What You’ll Be Doing
- Monitor agent activity during live operations
- Ensure daily staffing and engagement targets are met
- Act as the primary support contact for agents during shifts
- Respond quickly to questions and system or process issues
- Escalate attendance or performance gaps in real time
- Maintain clear communication with leadership
- Help keep operations structured during high-volume periods
- Assignment Details
- Fully remote (US-based candidates only)
- Seasonal assignment expected to run until early May
- Training is required before moving into production
- Limited flexibility for time off during the assignment
- Pay & Hiring Process
- Pay rate: $15 per hour
- Fast hiring process with shortlisting prioritized for candidates who complete all steps quickly
- Hiring Steps:
- Application review
- One-way video interview
- Live interview (selected candidates)
- Final decision and contract
Requirements:
- What We’re Looking For
- Previous Team Lead, Supervisor, or real-time support leadership experience preferred
- Strong ability to manage multiple priorities at once
- Comfortable making quick decisions in live environments
- Clear communicator in chat-based and remote settings
- Reliable attendance and strong schedule commitment
- Comfortable working in structured, performance-driven operations
- Why This Role
- Immediate leadership opportunity
- High-visibility operational role
- Fast-moving seasonal environment
- Gain experience supporting large-scale remote teams
- Clear expectations and structured responsibilities
If you are confident managing live operations, keeping teams accountable, and ensuring nothing slips through the cracks, we encourage you to apply or share this role with someone you think might be a great fit.
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