Security Control Center Operator: 3rd Shift

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

About the position

Serve as the primary business hours point-of-contact for the 24/7/365 Northwestern Mutual SCC.
Monitor and dispatch alarms from integrated security technology and coordinate responses to emergency incidents.
Handle incoming/outgoing communications and document activities using various methods.
Patrol campuses and engage with potential risks to ensure a safe environment.
Utilize global risk and intelligence platforms to monitor and mitigate business risks.
Monitor employee travel plans for safety and security.
Conduct regular tests of security platforms and report results to leadership.
Compile daily and incident reports as needed.
Document all activities and calls for service accurately.
Monitor activities of security partners to ensure efficient operations.

High School Graduate or GED required; college degree preferred.
AED/CPR certified within first 90 days.
Minimum of two years of experience in a corporate or professional environment under demanding conditions.
Excellent customer service skills in a professional environment.
Experience using video management and access control systems.
Proficiency in Microsoft Office Suite.
Proficient in reading and writing English.
Experience as a risk or intelligence analyst is desirable.
Valid driver's license with an acceptable driving record.