Job Description
Are you a customer success professional with a passion for the ever-evolving digital advertising industry? Do you thrive in fast-paced environments where no two days are the same? Are you driven by a desire to help valued agency customers succeed in driving their clients' goals? If so, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way brands connect with their audiences through AI-powered advertising technology. As a Senior Agency Customer Success Manager, you'll play a critical role in driving retention and growth among our valued agency customers by understanding their business needs and helping them succeed in driving their clients' goals. **About arenaflex** arenaflex is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. arenaflex is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. **Key Responsibilities** As a Senior Agency Customer Success Manager at arenaflex, you will: * Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships * Be a specialist in the arenaflex platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice * Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption * Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives * Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the arenaflex platform * Build and deliver programs to educate agency teams on arenaflex solutions * Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google * Be the voice of agencies to inform our product roadmap * Help arenaflex build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives **Essential Qualifications** * 5+ years of relevant experience in a customer success or similar customer-facing function * Advanced knowledge of social advertising (Meta, Pinterest, Snapchat, TikTok) * Highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals * Results-driven mentality, with a bias for action and collaboration * Ability to explain complex concepts clearly and translate data into insights * Self-driven, entrepreneurial spirit * Strong spoken and written communication skills * Ability to hybrid work in the London arenaflex office (3 days a week) * Willingness to travel for quarterly business reviews, conferences, and industry events as required **Preferred Qualifications** * Experience working with AI-powered advertising technology * Knowledge of the digital advertising industry and its trends * Experience in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work in a team environment and collaborate with cross-functional teams * Experience with customer relationship management (CRM) software **What We Offer** At arenaflex, we offer a place where you can advance your career. Here, you'll find: * An Inclusive Global Culture: Join a team of over 750 arenaflex employees, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged. * Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth. * Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave. * Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities. * Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually. **Career Growth Opportunities** At arenaflex, we're committed to helping you grow your career. We offer a range of opportunities for professional development, including: * Regular training and development programs * Mentorship and coaching * Opportunities for advancement and promotion * A culture that encourages innovation and experimentation **Work Environment and Company Culture** arenaflex is a multinational and diverse team of 750+ employees from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. **How to Apply** If you're a motivated and results-driven individual with a passion for the digital advertising industry, we want to hear from you! Apply now and join our team of experts who are shaping the future of advertising. Apply for this job