Job Description
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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. |
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At Grifols, we believe that diversity strengthens our business, our teams, and our culture. We are committed to ensuring equal employment opportunities and fostering an inclusive and supportive environment for all employees.
We are looking for a Senior Hybrid CTS (Commercial Technical Services).
You will be a key member of the Grifols Diagnostic Solutions Commercial Technical Services organization, responsible for delivering high‑quality service and technical support to distributors and customers. You will act as a central link between customers, distributors, and internal teams, ensuring efficient issue resolution, strong coordination, and the development of regional technical capabilities.
What your responsibilities will be
You will have the opportunity to:
- Serve as a technical expert, responding promptly to customer requests for on‑site service and application support while providing professional and efficient first‑line technical assistance.
- Support on‑site technical interventions, training activities, project assignments, periodic customer visits, and stock counting as required by the manager.
- Work collaboratively with internal stakeholders to resolve quality issues and ensure effective troubleshooting and customer satisfaction.
- Provide expert 1.5‑level support and guidance to resolve complex technical and application issues to the distributors.
- Assist in training, managing, coordinating, and evaluating distributor performance and maintaining updated distributor profiles and qualification documentation.
- Prepare and report on work progress, service data analysis, and regional service updates to the line manager.
- Develop technical reference materials, FAQs, and knowledge‑sharing content to enhance regional technical capabilities.
- Provide on‑site support for assay setup, user workflows, and troubleshooting during installations or evaluations.
Who you are
- You have a degree in Biomedical Engineering, Clinical Medicine, Medical Laboratory Science, or a related field.
- You have 3 to 5 years on a similar role. Preferred experience in Molecular Diagnostics or Immunohematology.
- You have have a customer‑oriented approach with a focus on timely, effective, and high‑quality service. Strong collaboration skills to work effectively across teams.
- You have strong collaboration skills to work effectively across teams.
- You can speak English on a professional level.
- You have effective cross‑departmental coordination skills and the ability to manage multiple tasks under pressure.
- You have availability to travel.
What we offer
At Grifols, we believe that our people are one of our greatest strengths. We are committed to fostering an environment where employees are encouraged to grow, develop, and build strong professional careers.
If you are interested in joining our company, we would be pleased to receive your application.
- Workplace: Delhi, India, with regular field visits and travel as required.
- Contract type: Permanent.
- Hours: Full‑time, 40 hours per week.
- Benefits: Competitive compensation package.
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Location: Delhi (availability to travel)
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