Job Description
At arenaflex, we're on a mission to revolutionize the way organizations approach security and risk management. As a leader in the industry, we're committed to delivering innovative solutions that empower our customers to protect their businesses and stay ahead of the threats. We're now seeking an exceptional Senior Customer Advocacy Manager, Customer Evidence to join our team and help us tell the stories of our most strategic customers. **About arenaflex** arenaflex is a cutting-edge security company that's changing the game with its AI-powered solutions. Our team of experts is dedicated to helping organizations stay one step ahead of cyber threats and protect their most valuable assets. We're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. **The Role** As a Senior Customer Advocacy Manager, Customer Evidence, you'll play a critical role in establishing arenaflex as an enterprise-grade security solution through high-impact customer advocacy programs. You'll lead our customer evidence initiatives, including case studies and customer videos, and serve as a key partner to internal teams who need customer validation to support brand and revenue initiatives. This is a highly cross-functional role requiring close collaboration with Sales, Customer Success, and Marketing stakeholders. **What You'll Do** As a Senior Customer Advocacy Manager, Customer Evidence, your responsibilities will include: * Leading the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation * Managing the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion * Driving the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders * Fulfilling inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals * Integrating AI-powered tools (e.g., Synthesia, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content * Partnering with Sales and Customer Success to identify strong customer advocates and unlock new reference opportunities * Ensuring customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility * Tracking program performance and measuring the impact of customer stories on pipeline and brand awareness **Must-Haves** To succeed in this role, you'll need: * 8+ years of experience in customer marketing, advocacy, content marketing, or a related role within B2B SaaS, with a strong track record of creating customer-facing content that drives business impact * Skilled storytelling ability with proven ability to craft compelling customer narratives that showcase business outcomes, technical value, and align to broader marketing goals * Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments * Strong cross-functional collaborator who has successfully partnered with Sales, Customer Success, and Creative teams to source, create, and promote customer stories * Excellent communication skills, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content * Strategic mindset with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels **Nice-to-Haves** While not required, experience in the following areas would be a plus: * Using AI-powered storytelling tools such as Synthesia or ChatGPT to enhance and scale customer content production * Familiarity with customer reference management platforms (e.g. Base, SlapFive) and how they support referenceability and content workflows * Background in cybersecurity or enterprise IT, with an understanding of technical buyer personas and industry-specific sensitivities * Experience working with enterprise-level customers, including navigating complex legal, brand, and compliance approvals for public-facing content * Global perspective with experience managing customer evidence programs across multiple regions and tailoring stories to localized audiences **What We Offer** As a Senior Customer Advocacy Manager, Customer Evidence at arenaflex, you'll enjoy: * Competitive base salary range: $128,000—$150,000 USD * Bonus, restricted stock units (RSUs), and benefits package * Opportunity to work with a cutting-edge security company that's changing the game * Collaborative and dynamic work environment with a team of experts in the industry * Professional development and growth opportunities * Flexible work arrangements and a healthy work-life balance **How to Apply** If you're a skilled storyteller with a passion for customer advocacy and a drive to make a meaningful impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about your experience and how you can help us amplify arenaflex's enterprise-grade security solution. **Equal Opportunity Employer** arenaflex is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement, please click here. If you would like more information on your EEO rights under the law, please click here. Apply for this job