Job Description
Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where creativity, curiosity, and technical expertise come together? Look no further! arenaflex is seeking a highly skilled Senior Customer Solutions Engineer to join our IBM System Z Professional Services team, working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. **About arenaflex** arenaflex is a global leader in software innovation, empowering businesses to unlock their full potential. With a rich history dating back to 1990, we've established ourselves as a trusted partner for organizations seeking to modernize their critical infrastructure, business processes, and data. Our commitment to empathy, humanity, trust, and love drives everything we do, from serving our customers and partners to fostering an inclusive workplace environment where every team member can thrive. **The Role** As a Senior Customer Solutions Engineer at arenaflex, you'll be part of a talented team that's passionate about delivering exceptional customer experiences. Your primary responsibilities will include: * Collaborating with customers to understand their needs and develop tailored solutions for the IBM OMEGAMON product family and other IBM Mainframe products * Installing, configuring, implementing, and providing training for these products * Working closely with operations teams, developers, and performance analysts to analyze performance data, tune systems, and reduce overhead * Accurately documenting configurations and changes to ensure seamless knowledge transfer and future reference * Developing and maintaining strong relationships with customers, partners, and internal stakeholders to drive business growth and satisfaction **Core Technical Skills** To succeed in this role, you'll need to possess a strong understanding of: * z/OS, and optionally z/VM, zLinux, or CICS * Mainframe architecture and components * OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks) * Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI * Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU) * Knowledge of tailoring monitoring profiles and situations * Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture **Configuration and Deployment Skills** You'll also need to have experience with: * Installing IBM software using SMP/E * Applying maintenance and configuring product updates * Using Omegamon Configuration Manager * Defining and enabling situations (alerts), thresholds, and historical data collection * Implementing security settings via RACF or external security managers * Configuring SAF-based authentication and authorization **Integration and Automation** In addition, you'll need to be proficient in: * Integrating OMEGAMON with NetView, GDPS, or Service Management tools * Using APIs or exits for custom alert handling or automation * Writing and modifying JCL, REXX scripts, or CLISTs * Setting up historical data collection and reporting via Tivoli Data Warehouse * Experience with TCR or modern dashboards like Grafana is a plus **Soft Skills and Practices** To excel in this role, you'll need to possess: * Strong written and verbal communication skills * Analytical skills to analyze performance data and tune systems * Ability to collaborate with cross-functional teams and stakeholders * Commitment to arenaflex's core values of trust, humanity, love, and empathy **Education and Experience** We're looking for a candidate with: * A Bachelor's Degree, or equivalent experience * 8+ years of experience as a Systems Programmer or similar position * 4+ years of customer-facing consulting experience * Development, application lifecycle, or change management experience is a plus **Information Security** At arenaflex, information security is everyone's responsibility. We're committed to protecting company information and IT resources, and we expect all team members to adhere to our security principles and best practices. **Diversity, Inclusion & Equity** arenaflex is committed to creating an inclusive workplace environment where every team member can thrive. We believe in the importance of diversity, equity, and inclusion, and we strive to embody these values in everything we do. **What We Offer** As a Senior Customer Solutions Engineer at arenaflex, you'll enjoy: * Unlimited vacation time, paid holidays, and sick time * Health and wellness coverage options for you and your dependents * Life and disability coverage * Fidelity 401(k) and Roth Retirement Savings with matching contributions * Monthly student debt benefit program * Tuition Reimbursement and Certificate Reimbursement Program opportunities * Leadership and skills training opportunities **How to Apply** If you're a motivated, results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace environment. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an equal opportunity employer. Apply for this job