Job Description
At arenaflex, we're on a mission to revolutionize the way businesses approach customer success. As a Senior Customer Success Business Partner, you'll play a pivotal role in shaping our GTM strategy and CS operating model, ensuring our tools and systems are set up to scale. If you're a strategic thinker with a passion for driving growth and retention, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions for businesses looking to optimize their customer success strategies. With a strong focus on data-driven insights and customer-centric approaches, we're committed to helping our clients achieve their goals and drive business growth. Our team of experts is dedicated to creating a welcoming and inclusive workplace for all, where everyone feels valued and respected. **Your Role** As a Senior Customer Success Business Partner, you'll be responsible for: * Acting as a valued consultant and thought leader for senior individuals in Customer Success, employing data-supported strategies and promoting collaboration across functions to boost retention, growth, and customer satisfaction. * Partnering with senior CS leadership to define and execute GTM strategies that improve customer outcomes and business performance. * Managing the customer success business rhythm, including MBRs, QBRs, forecasting, capacity planning, and performance tracking. * Managing and optimizing core retention and CS processes, such as health scoring, customer segmentation, lifecycle playbooks, and renewal workflows. * Overseeing and coordinating strategic efforts in Customer Success, Sales, Product Development, Marketing, Finance, and Revenue Operations. * Collaborating with the Revenue Technology (RevTech) team to define and evolve the CS tech stack strategy, ensuring systems support scale, automation, and insights. * Providing data-driven insights and executive-level reporting to inform strategic decisions and resource allocation. * Staying on top of industry best practices, incorporating them into internal strategies to keep our CS motion leading. * Advocating for the CS function within Revenue Operations and ensuring alignment across all GTM teams. * Maintaining and evolving the reporting infrastructure in close partnership with the data team, ensuring accurate, scalable, and insightful dashboards and metrics. **What We're Looking For** * 5+ years of experience in Customer Success Operations, Revenue Operations, or GTM Strategy within a high-growth B2B SaaS environment. * Skilled strategic thinking with a demonstrated ability to contribute to executive-level decision making and cross-functional stakeholder collaboration. * Deep understanding of SaaS customer success drivers, including retention, expansion, onboarding, and lifecycle management. * Advanced analytical and forecasting skills, comfortable with data modeling, dashboards, and business reviews. * Experience in defining and implementing CS tools and systems, with a clear understanding of how tech enables scale and automation. * Proficiency with Salesforce—you understand its data model and how to use it for reporting, workflows, and process automation. * Skilled in managing complex, cross-functional projects with multiple stakeholders and balancing priorities. * Effective communicator and collaborator with a bias for action and a customer-first mindset. **Nice to Have** * Familiarity with tools such as Salesforce, Gainsight, Planhat, Looker/Power BI, and SQL. * A solid foundation in analytical methods is appreciated. * Experience with PLG (Product-Led Growth) and hybrid sales motions. * MBA or similar advanced degree. **What We Offer** * Competitive compensation package, including equity. * Great work equipment, and home office allowance for those working in our fully remote locations. * Health care benefits and leisure time insurance. * Sports and well-being allowance. **Benefits May Vary Depending on Location** **Why Join arenaflex?** At arenaflex, we're committed to creating a workplace where everyone feels valued and respected. We believe that a diverse workforce is a strong workforce, and we're dedicated to building an inclusive environment where everyone can thrive. If you're passionate about customer success and want to be part of a dynamic team, we encourage you to apply. **How to Apply** If you're ready to take your career to the next level and join a team of innovators, please submit your application through our website. We can't wait to hear from you! **Equal Opportunities Employer** arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive workplace where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please don't hesitate to let us know. Apply for this job