Job Description
Are you a customer-centric leader with a passion for driving growth and delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where innovation and collaboration are key? Look no further than arenaflex, a company that truly believes in the power of empathy, humanity, trust, and love in everything we do. As a
Senior Customer Success Manager at arenaflex, you will play a critical role in shaping the future of our customer success organization. With a focus on delivering unparalleled customer experiences, you will work closely with cross-functional teams to ensure alignment with customer goals and objectives.
Your expertise, combined with our core values and customer-centric approach, will enable you to create a truly Category of One CSM offering for our customers. About arenaflex arenaflex is a company that stands out from the crowd. We're not just another software company; we're a movement driven by a shared passion for delivering exceptional customer experiences. Our four core values – Empathy, Humanity, Trust, and Love – guide everything we do, from the way we interact with our customers to the way we work together as a team.
With a Customer Satisfaction score of 94% and an industry-leading NPS score year over year, our customers have validated that we're living our values and walking the walk. Job Overview As a
Senior Customer Success Manager at arenaflex, you will be responsible for leading the customer success journey for our Mobius customers. You will work closely with internal teams to ensure alignment with customer goals and objectives, engage with customers to ensure they're getting the maximum value from their arenaflex investments, track successes, and regularly review their business needs.
This is a tremendous opportunity to impact our CS organization as we strive to meet our growth goals for customer renewals and expansion. Essential Duties and Responsibilities * Work closely with your account team on your assigned accounts to ensure seamless customer interactions * Get to know your customers by understanding their business environment and objectives, documenting how they use the Mobius product, and understanding what success means to them * Build strong relationships within your customer accounts by being proactive, responsive, and empathetic * Work hand-in-hand with your Account Executive to hold business reviews with your accounts and drive growth * Partner with our Product Specialist team to host user trainings as needed and ensure customers are getting the most out of our products * Work closely with Renewals on risk mitigation and process improvements to ensure customer satisfaction and retention * Partner with Retention Marketing on campaigns and events to drive engagement with your accounts and turn them into advocates and case studies * Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management, and value campaigns * Use Gainsight to track engagement, opportunities, and derive insights to inform your customer success strategy Qualifications * 5+ years in Customer Success Management with demonstrated success in developing strategic customer relationships and working with Fortune 500 accounts * Strong empathy for customers and a genuine belief that their success translates into arenaflex's success * Deep understanding of value drivers in recurring revenue business models * Creative, resourceful, detail-oriented, and highly organized with an analytical and metrics-driven work style * Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment * Highly collaborative team player with the ability to build successful relationships with various stakeholders * Ability to manage challenging conversations internally and externally * Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust, and Love to both our customers and other arenaflexers * Experience with Gainsight and Salesforce preferred * Experience with Mobius preferred Information Security Information security is everyone's responsibility at arenaflex.
We take the security and protection of company information and IT resources very seriously, and we expect all employees to do the same. Diversity, Inclusion & Equity At arenaflex, we're committed to creating an inclusive workplace environment where every employee can thrive by bringing their full selves to work. We believe that diversity, equity, and inclusion are essential to our success, and we're dedicated to driving inclusivity and equity in our workforce. What arenaflex can offer you * Extensive paid time off programs (paid holidays, sick, and unlimited vacation time) * Healthcare coverage options to fit you (and your family's) needs * Retirement savings, with matching contributions by arenaflex * Life and disability coverage * Leadership and skills training opportunities * Two paid work days for off-site training Equal Opportunity Employer arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable Accommodation arenaflex is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].
We will make a determination on your request for reasonable accommodation on a case-by-case basis. Join the arenaflex team If you're a customer-centric leader with a passion for driving growth and delivering exceptional experiences, we want to hear from you. to join the arenaflex team and be part of a movement that's changing the way companies interact with their customers.