Job Description
At arenaflex, we're revolutionizing the way businesses approach digital security and productivity. Our mission is to empower employees to work safely and efficiently, without compromising security. We're innovators in the field of Extended Access Management, a new cybersecurity category that's changing the way people and AI agents work today. With over 165,000 businesses and millions of users trusting us to provide seamless, secure access to their critical information, we're on a mission to shape a safer, simpler digital future. If you're passionate about contributing to the digital safety of millions, working alongside a team of curious and driven individuals, and solving complex problems in a fast-paced environment, then we want to hear from you. Join us and be part of a team that's shaping the future of digital security. **About the Role** Our Onboarding team is responsible for understanding customer relationships and desired outcomes, building launch plans for success, and helping users get the most out of arenaflex. As a Senior Customer Trainer, you'll collaborate with cross-functional teams to stay updated on product features and customer needs, ensuring our training content is relevant and effective. You'll develop and maintain standard and advanced training modules, mentor junior specialists, and conduct engaging virtual training sessions using diverse instructional methods. **Key Responsibilities** * Collaborate with cross-functional teams to stay updated on product features and customer needs * Develop and maintain standard and advanced training modules, materials, and supplementary resources * Mentor junior specialists in delivering training sessions and provide ongoing guidance and mentorship * Customize training plans for customers with large or complex deployments and conduct virtual training sessions * Provide post-training support, gather feedback for continuous improvement, and track customer progress to measure training success * Regularly partner with cross-functional teams to gain a deep understanding of our products, new features, and functionalities, and customer needs to determine/update product training content * Develop and maintain standard and advanced product training modules, materials, and supplementary resources (e.g., checklists, bite-sized videos) to support ongoing learning * Support Leadership in training other specialists to deliver the training modules and keep them updated on content changes * Collaborate with the Project Management team and customers to understand business needs, user roles, and workflows for large or complex deployments * Propose and secure customer buy-in for customized and comprehensive training plans, incorporating standard and advanced modules that meet their needs and drive deployment and adoption * Tailor training content to the specific needs, skill levels, and use cases of customer end users, including technically advanced end users and administrators * Conduct engaging virtual training sessions, explaining complex product features, in-depth functionalities, and best practices for optimal use * Provide post-training support and offer additional guidance on complex or technical issues to help end users fully utilize the software * Collect and analyze feedback from customers and end users to continuously improve training content and delivery and recommend improvements to benefit the team * Track customer progress through their customized training plans, measuring key performance indicators (KPIs) to ensure success **What We're Looking For** * 5+ years of experience in a customer-facing role, such as customer support, onboarding, or training (or a related field), preferably within a SaaS environment * Proven ability to develop and facilitate engaging virtual training sessions and effectively present complex concepts to diverse audiences with varying technical knowledge * Experience using instructional design tools (e.g., Storyline, Camtasia) preferred * Strong understanding of adult learning principles and instructional methods * Strong communication, collaboration, and interpersonal skills * Strong time management and problem-solving skills to effectively manage multiple projects simultaneously * Strong analytical skills to assess training effectiveness through metrics and feedback and recommend improvements for the team * Experience or familiarity with LMS and CRM tools a plus * Bonus: Familiarity with arenaflex or other password manager **What You Can Expect** * Regularly partner with cross-functional teams to gain a deep understanding of our products, new features, and functionalities, and customer needs to determine/update product training content * Develop and maintain standard and advanced product training modules, materials, and supplementary resources (e.g., checklists, bite-sized videos) to support ongoing learning * Support Leadership in training other specialists to deliver the training modules and keep them updated on content changes * Collaborate with the Project Management team and customers to understand business needs, user roles, and workflows for large or complex deployments * Propose and secure customer buy-in for customized and comprehensive training plans, incorporating standard and advanced modules that meet their needs and drive deployment and adoption * Tailor training content to the specific needs, skill levels, and use cases of customer end users, including technically advanced end users and administrators * Conduct engaging virtual training sessions, explaining complex product features, in-depth functionalities, and best practices for optimal use * Provide post-training support and offer additional guidance on complex or technical issues to help end users fully utilize the software * Collect and analyze feedback from customers and end users to continuously improve training content and delivery and recommend improvements to benefit the team * Track customer progress through their customized training plans, measuring key performance indicators (KPIs) to ensure success **What We Offer** * Competitive salary range: $77,000 - $104,000 USD (USA-based roles) or $75,000 - $101,000 CAD (Canada-based roles) * Commission-eligible * Immediate participation in arenaflex's benefits program (health, dental, 401k, and many others) * Utilization of our generous paid time off * An equity grant * Participation in our incentive programs * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance * Opportunities to work on high-impact projects and contribute to the company's mission **Our Culture** At arenaflex, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. We're a team that challenges the status quo, experiments, and iterates to find the best solutions. We need people who are keen to take on challenging problems, seek feedback to grow, and drive results. **Our Approach to Remote Work** We believe in the power of remote work, but we also recognize the importance of in-person connection with team members and customers. While we're a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include bi-annual department-wide offsites, quarterly department meetings, and periodic customer events. **What We're Looking for in a Candidate** * A proven track record of success in a customer-facing role, with a strong understanding of adult learning principles and instructional methods * Excellent communication, collaboration, and interpersonal skills * Strong time management and problem-solving skills to effectively manage multiple projects simultaneously * Experience using instructional design tools (e.g., Storyline, Camtasia) preferred * Familiarity with LMS and CRM tools a plus * Bonus: Familiarity with arenaflex or other password manager **How to Apply** If you're passionate about contributing to the digital safety of millions and working alongside a team of curious and driven individuals, then we want to hear from you. Apply now to join our team and be part of a mission to shape a safer, simpler digital future. Apply for this job