Job Description
- As a Cyber Defense Advisor, you will accompany our customers throughout the entire lifecycle of our Managed Detection & Response Services, acting as the central point of contact, coordinating collaboration between the customer and internal departments, and ensuring continuous optimization and stable operation of the services.Requirements
- At least 2 years of professional experience in customer service for technical services
- Excellent communication and presentation skills
- Solid foundation in all macro areas of IT
- Very good German and English skills in writing and speaking
- Willingness to travel for customer visits and trade fairs
- Analytical, structured, and independent thinking and working with a high degree of coordination and organization
- Very high customer and service orientation as well as the ability to take responsibility for customer relationships
- Entrepreneurial thinking and action with a focus on continuous service improvement
- Knowledge in one or more of the following product segments: SIEM, XDR, NDR, SOAR Benefits
- 30 days of annual leave
- Digital modern work equipment
- Personal mentor during onboarding
- Exceptional team cohesion
- Regular further training
- Location-independent work
- Flexible working hours
- Individual company car arrangement
- Job bike
- Urban Sports Club membership
- Occupational old-age provision
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