Job Description
Unlock the Power of Customer Insights and Drive Business Growth with arenaflex Are you a data-driven professional with a passion for customer experience? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further! arenaflex is seeking a highly skilled
Senior Data Analyst to join our Customer Experience team. As a key member of our analytics team, you will play a critical role in helping us understand our customers, identify areas for improvement, and drive business growth through data-driven insights.
About arenaflex arenaflex is a leading organization that is dedicated to delivering exceptional customer experiences. We believe that our customers are at the heart of everything we do, and we are committed to understanding their needs, preferences, and behaviors. Our Customer Experience team is responsible for advocating for the customer within the organization, leveraging data to inform our decisions, and driving business growth through customer-centric initiatives. Job Summary As a
Senior Data Analyst on our Customer Experience team, you will be responsible for analyzing complex data sets, identifying trends and patterns, and developing insights that inform business decisions.
You will work closely with cross-functional teams, including business stakeholders, developers, and UX designers, to design and implement data-driven solutions that drive business growth. Your expertise will be critical in helping us understand our customers, identify areas for improvement, and develop strategies to drive customer loyalty and retention. Key Responsibilities * Be the data expert on a balanced team that is engaged in a key CX initiative for the company * Combine business & customer understanding with analytical expertise to make sound recommendations in their domain * Continuous discovery and data exploration * Understanding the data domain for their assigned initiative better than any other resource in the company – knowing what data is there, how to join it, and how to use it to tell stories, make decisions, and answer questions * Tracking benefits of actions by the CX team using multiple stitched data sources * Creating and maintaining advanced SQL queries that power dashboards * Creating front-end dashboards in tools like Tableau * Helping design the new CX data platform * Creating base queries and documentation to assist business teams in connecting to this new data source * Ad-hoc analytics requests Essential Qualifications * 7+ years of experience in data analysis, with a focus on customer experience and analytics * Strong understanding of data management, process analysis, and improvement * Ability to handle and prioritize multiple tasks, with a focus on delivering high-quality results * Outstanding written and verbal communication skills, with the ability to communicate complex data insights to non-technical stakeholders * Effective interpersonal and problem-solving skills, with the ability to collaborate with cross-functional teams * Superior interpersonal skills and ability to collaborate actively and work in a team environment * Commitment to organized, high-quality deliverables * Ability to mentor colleagues on standards, best practices, and new technology concepts * Understanding of usability best practices and user design * Creative approach to problem solving, innovation, and issue resolution * Excellent verbal and written communication skills * Self-motivated and self-managed with a high degree of analytical ability and intellectual curiosity Preferred Qualifications * 1-2 years of experience in data management, process analysis, and improvement * 1-2 years of experience in data analysis, with a focus on customer experience and analytics * Experience with data visualization tools, such as Tableau * Experience with data management tools, such as SQL * Experience with data mining and machine learning techniques * Experience with agile development methodologies * Experience with cloud-based data platforms, such as bolthires Web Services or bolthires Azure Work Environment and Culture arenaflex is a dynamic and fast-paced organization that is committed to delivering exceptional customer experiences.
Our team is passionate about data and analytics, and we are looking for someone who shares our enthusiasm and expertise. As a
Senior Data Analyst on our Customer Experience team, you will have the opportunity to work with a talented team of data scientists, analysts, and business stakeholders to drive business growth through data-driven insights. Compensation and Benefits arenaflex offers a competitive salary and benefits package, including: * Competitive salary and bonus structure * Comprehensive health insurance package * 401(k) matching program * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education programs * Access to cutting-edge technology and tools * Collaborative and dynamic work environment If you are a motivated and experienced data analyst who is passionate about customer experience, we encourage you to apply for this exciting opportunity.
Please submit your resume and cover letter to. The application window is anticipated to be closed on April 21, 2024. Equal Employment Opportunity arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we encourage applications from candidates who reflect the diversity of our customer base. Contact Us If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us.
We look forward to hearing from you!