Job Description
- This role is based at one of our corporate offices in Miami, FL, McLean, VA, or Remote*This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions!What will I be doing?As a Senior Director, Distribution & Pricing Strategy, All-Inclusive & Resorts you will support these areas which are at the core of Hilton's commercial engine and are important to Hilton's ability to achieve profitable growth. On the All Inclusive & Resorts Commercial team reporting to Global Head and VP, Commercial and Brand Management of All Inclusive & Resorts, you will work on projects including the commercial and business strategy, operations, and services for the digital direct and third party channels that drive business for Hiltons' All Inclusive and Resorts.Your responsibilities will also include:Lead global third-party distribution optimization for the All-Inclusive & Resorts portfolio across OTAs, tour operators, and bed banks, balancing volume, margin, and brand standards by destination and source marketGuide the All-Inclusive pricing and promotional strategy and calendar in close partnership with Pricing and Global Distribution team, ensuring competitiveness by booking window, seasonality, airlift shifts, and need periods while protecting ADR and profitability across all channelsIdentify new third-party opportunities through analysis, data, trends, and channel insights, and translate innovations and new business models into pilots and scalable programsGuide the optimization of the AI & Resorts offer shelf across direct and third-party channels, ensuring core offers, fences, and value propositions are aligned to brand standardsInitiate development of distribution and contracting approaches that reduce reliance on static, manually managed hotel rate contracts, shifting to automated, channel-enabled solutions that preserve commercial intent while keeping resorts agile and competitive versus comparable all-inclusive operatorsSet and govern rate setup strategy across all distribution systems and partner connectivity, ensuring rate plan architecture, fences, restrictions, and promotions are configured to flow correctly end-to-end through connectivity, with strong QA routines and approval processes for updatesMonitor weekly and monthly performance against KPIs in partnership with Analytics to inform actions and measure impact, and feed learnings into forecasts and annual planning for the All-Inclusive & Resorts portfolioIdentify, prioritize, and resolve compliance and performance issues such as rate parity, leakage, conversion drops, cancellations, or content/mapping errors, driving corrective actions with partners and internal teamsLead multiple workstreams to deliver distribution, process, and connectivity improvements that achieve target returns and support enterprise commercial prioritiesLead a team across All-Inclusive third-party optimization, providing clear direction, setting priorities, and coaching through performance management and corrective actionDrive cross-region governance to ensure agreement on third-party optimization goals across all regions, clarifying decisions, ownership, and timelinesImprove enterprise processes and reporting mechanisms for third-party performance management, including standardized routines, definitions, and escalation paths that scale globallyProvide subject matter leadership on third-party tracking, tagging, attribution, data management, and channel enablement to improve decisioning and execution qualityLead cross-functional commercial actions to drive in-year AI & Resorts performance through prioritized opportunities, including rate/restriction strategy, channel actions, and system configuration recommendations.Mobilize stakeholder participation in optimization and compliance initiatives, ensuring adoption across regions and propertiesServe as a pricing and distribution subject matter expert to support enterprise initiatives impacting AI & Resorts.How you will collaborate with others:Partner with Revenue Management, Pricing, Analytics, Finance, eCommerce, and Brand and Destination Marketing to align third-party plans to enterprise priorities, forecasts, and demand-generation initiativesWork directly with global account teams and external partners across OTAs, tour operators, and bedbanks to align optimization plans, merchandising and marketing levers, and operational standards for rates, content, and complianceCoordinate with Distribution Technology, Operations, and the Connectivity and Implementation teams to improve end-to-end rate and content flow, mapping accuracy, and issue-resolution speed across key source markets globally for All-Inclusive & ResortsSocialize weekly “state of” performance updates and recommendations with senior leadership and cross-functional stakeholders, including ad hoc analyses and issue-resolution plansDirect and align work across your Pricing Manager, Distribution Channel Manager (All-Inclusive & Resorts), and shared Connectivity/Implementation resources, ensuring priorities, ownership, and timelines are clear and execution stays on trackRespond to stakeholder and partner queries with as-needed analysis, recommendations, and decision support, balancing urgent needs with roadmap prioritiesGain stakeholder support to secure funding and manage tradeoffs across distribution implementation costs, partner investments, and roadmap priorities when performance exceeds or falls short of expectationsEnhance enterprise understanding of the third-party landscape by sharing insights, improving cross-team routines, and driving adoption of optimization and compliance standards across regionsWhat initiatives you will take ownership of:The third-party pricing and promotional governance framework for All-Inclusive & Resorts, including the annual and quarterly promotional calendar, booking-window and seasonality plans, and alignment routines with Pricing and Revenue ManagementA multi-year roadmap for third-party optimization and connectivity improvements, including timelines, budgets, partner prioritization, and analytics requirementsWeekly and monthly KPI reporting and senior leadership “state of” updates, including performance narratives, forecasts, and recommended actionsImprovements in how third-party data is tracked, shared, and operationalized across the enterprise to increase transparency, speed, and effectivenessRate and connectivity setup governance for All-Inclusive & Resorts includes end-to-end QA standards - includes change control and issue triage processes. These processes aim to reduce defects, parity incidents, and time-to-resolution.A promotional rate toolkit and deployment process for AI & Resorts to stimulate demand to need periods, with standardized constructs, governance, and measurement.A test-and-learn roadmap to develop and scale AI & Resorts rate products and policies across channels, using clear hypotheses, KPIs, and decision rules.What are we looking for?Success will demonstrate itself through the following attributes and skills:Deep understanding of the OTA, Tour Operators, Bed bank, metasearch, and distribution landscape in the All Inclusive & Resorts spaceDeep understanding of hotel technology ecosystems, including property management systems and central reservation system configuration and setup in international environments with complex tax structures, multi-currency requirements, and market-specific operating variationsRecent experience handling a large online channel at scale and developing plans to improve that business from various source marketsCapable of identifying, prioritizing, and articulating highest-impact initiativesLead multiple large-scale projectsValidated ability to negotiate sizeable distribution contractsWorks well under time constraintsTo fulfill this role successfully, you must possess the following minimum qualifications and experience:Fifteen (15) years of professional experienceEight-Ten (8-10) years working in role-relevant environments and fields including distribution, revenue management and pricingProfessional experience in travel, hospitality, or adjacent industries and business disciplinesFive (5) years people management experienceTravel domestically and globally, up to 30%It would be useful in this position for you to demonstrate the following capabilities and distinctions:BA/BS Bachelor's Degree or MA/MS Master's Degree in Business AdministrationFluent in English and SpanishSound understanding of Hilton brands, operations, systems, and organizationWhat is it like working for Hilton?Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to our benefits such as the Go Hilton travel program, employee stock purchase program, and paid time off including parental leave.Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage,
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