Senior Director, Operations – Dental/Ortho

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Lead the operational performance of our dental SaaS solutions focused in the orthodontic and dental laboratory segments.
Report directly to the VP, Market Leader for Vision and Dental/Ortho and serve as their primary operating partner for the Dental/Ortho segment.
Accountable for the segment’s operational outcomes—customer experience, service delivery, scalability, and operational excellence.
Partner closely with Product, Engineering, Sales, Finance, and Customer teams to drive sustainable growth.
Translate segment strategy into operating plans, staffing models, budgets, KPIs, and quarterly priorities.
Own the segment’s business rhythm: weekly pipeline and forecasting, monthly KPI reviews, quarterly planning, and launch readiness.
Drive alignment across product lines while preserving product-specific positioning, workflows, and customer needs.
Build scalable processes and standard operating procedures (SOPs) across teams supporting the segment.
Improve operational efficiency through standardization, automation, tooling improvements, and structured change management.

10+ years of progressive leadership experience in operations, service delivery, or business operations in B2B SaaS, vertical SaaS, healthcare/dental tech, or similarly workflow-heavy software environments.
Demonstrated success partnering to achieve commercial outcomes (Sales + Marketing) and customer outcomes (CS/Support/Implementation) as a senior operator.
Proven ability to build operating systems: KPIs, forecasting rigor, cadence, playbooks, and scalable processes.
Strong cross-functional leadership with Product/Engineering; ability to translate customer needs into roadmap priorities.
Experience developing leaders and building high-performing teams.
Experience with orthodontic/dental practice workflows and/or lab workflows (case/order management, scheduling, billing, production/case tracking, integrations) preferred.
Experience managing multi-product portfolios, pricing/packaging evolution, or product-line repositioning preferred.
Experience with migrations, platform consolidation, or post-acquisition integration preferred.
Familiarity with data privacy/security considerations in healthcare-adjacent environments (e.g., HIPAA considerations, SOC 2-aligned practices) preferred.