Job Description
About Us Welcome to Workwarp, a pioneering IT solutions provider dedicated to delivering top-notch technology services to businesses across New York City and Long Island. With a rich history dating back to 1997, we've established ourselves as a trusted partner for organizations seeking innovative and reliable IT support. Our team is comprised of passionate technology enthusiasts who thrive in a collaborative and dynamic environment. We're now seeking a skilled Senior Help Desk and MAC Engineer to join our team and contribute to our mission of providing exceptional IT solutions. Job Overview We're on the hunt for a talented and experienced Help Desk and MAC Engineer to provide top-tier support for our clients. As a Senior Help Desk and MAC Engineer, you will be responsible for delivering outstanding technical support for MAC and Windows environments, both remotely and onsite. If you're a motivated and tech-savvy individual with a passion for problem-solving and customer satisfaction, we want to hear from you! Key Responsibilities: Technical Support: Provide phone support and remote remediation for workstation issues, troubleshooting and resolving customer system problems across a broad range of technologies. Software Installations: Conduct remote installations of new software and upgrades, as well as service packs and security updates. Onsite Support: Deliver onsite support and installations to clients when necessary, ensuring timely and effective resolution of technical issues. Help Desk Support: Provide exceptional help desk support, analyzing and resolving end-user issues in a timely and professional manner. Communication: Foster strong relationships with clients through excellent written and verbal communication skills, ensuring that technical information is conveyed in a clear and concise manner. Essential Qualifications: Education: A minimum of a Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: 1+ year of hands-on experience in MAC and PC support, with a strong focus on iMac and MacBook repairs, as well as OSX operating systems. Technical Skills: Proficiency in MAC and Windows operating systems, desktop applications, and a broad range of technologies. Certifications: Relevant certifications, such as CompTIA A+ or Apple Certified Support Professional, are highly desirable. Preferred Qualifications: Cisco Phone Systems: Experience with Cisco Phone Systems is a plus. Additional Certifications: Holding additional certifications, such as CompTIA Network+ or Cisco CCNA, is highly valued. Scripting and Automation: Familiarity with scripting languages, such as Python or PowerShell, and automation tools is an asset. What We Offer: Compensation and Benefits: Competitive Salary: A competitive salary reflecting your skills and experience. Comprehensive Benefits: A great benefits package, including medical, dental, vision, and 401k. Paid Time Off: Generous paid time off to recharge and relax. Career Growth and Learning: Training and Education: Ongoing training and education to help you stay up-to-date with the latest technologies. Career Advancement: Opportunities for career growth and advancement within the company. Collaborative Environment: A dynamic and collaborative work environment that encourages innovation and creativity. Work Environment: Remote Work: Enjoy the flexibility of working remotely from the comfort of your own home. Flexible Schedule: A flexible schedule that allows you to balance your work and personal life. Company Culture: A company culture that values collaboration, integrity, and a passion for technology. Why Join Us? At Workwarp, we're committed to providing exceptional IT solutions that exceed our clients' expectations. As a Senior Help Desk and MAC Engineer, you'll play a critical role in delivering outstanding technical support and contributing to our mission. By joining our team, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for career growth and learning. If you're a motivated and tech-savvy individual looking for a new challenge, we encourage you to apply for this exciting opportunity. How to Apply: If you're ready to take your career to the next level and join a dynamic team of technology enthusiasts, submit your application today! Please include your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! Apply for this job
Ready to Apply?
Don't miss out on this amazing opportunity!
🚀
Apply Now