Job Description
- Job Description:
- Lead a high-performing team that bridges client needs with enterprise technology solutions
- Ensure operational excellence across all Lines of Business—Commercial, Medicare, Medicaid, and affiliated clients
- Act as a strategic liaison between Technology, Account Management, and Product teams
- Serve as the voice of the client, championing their needs internally while driving innovation, issue resolution, and service delivery
- Impact member satisfaction, client retention, and successful execution of complex digital initiatives
- Use management and organizational skills to lead various efforts for the client team.
- Requirements:
- 7+ years of professional experience, demonstrating increasing leadership responsibility with roles in IT, Production Support, Account Management, Engineering, Consulting, or similar experience
- 6+ years working in a client-facing leadership role, supporting custom interactions and client management
- 5+ years of experience building a network of connections across multiple functions/silos in a complex matrixed environment for navigating internally to meet the client's needs
- 5+ years defining and documenting custom IT solutions
- 5+ years of project/portfolio management or SDLC, preferably in IT
- 4+ years of digital technology project management experience
- 4+ years leading multiple cross-functional teams in a fast-paced, complex working environment while demonstrating a high level of independent judgment and proactivity
- 4+ years of demonstrated success in driving change in a large, cross-functional organization
- Willingness and ability to travel up to 30% for client support, as well as to provide occasional after-hours support for client implementations validation and incident management as needed.
- Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility.
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