Job Description
Are you a data-driven leader with a passion for driving business growth through customer insights? Do you thrive in a dynamic environment where innovation and collaboration come together to create exceptional customer experiences? Look no further than arenaflex, where we're seeking a Senior Manager, Customer Growth Data and Analytics to join our team. At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. Our global and diverse community of colleagues is united by a shared commitment to excellence, integrity, and a passion for delivering the world's best customer experience. As a Senior Manager, Customer Growth Data and Analytics, you'll play a critical role in driving business growth through data-driven insights, working closely with cross-functional teams to develop and implement strategies that drive customer engagement and loyalty. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our U.S. Consumer Services Team is responsible for a suite of consumer products, services, and experiences, including premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. **The US Consumer Marketing (USCM) organization** The USCM organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within arenaflex. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS' marketing budget. **Job Responsibilities** As a Senior Manager, Customer Growth Data and Analytics, you'll be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments. Your key responsibilities will include: * Developing dashboards and other reporting products for the use of marketers and other stakeholders * Conducting deep dive analysis into performance gaps and opportunities * Performing cohort and profiling analysis to understand the performance of different segments and develop strategies to enhance marketing treatments * Developing a framework for strategic insights to support customer investment decisions across the portfolio **Minimum Qualifications** To be successful in this role, you'll need: * Deep analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights * Extreme attention to detail and accuracy – strong sense of responsibility and accountability * Significant marketing analytics experience, understanding data from key channels, and the ways these are optimized * Educational and work experience implementing statistical approaches would be helpful * Strong SQL, Python, Power BI, and Excel skills * 5+ years of work experience in analyzing data and reporting insights * Bachelor's Degree Preferred **Salary and Benefits** The salary range for this role is $90,000.00 to $165,000.00 annually, plus bonus and benefits. arenaflex offers a comprehensive benefits package, including: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive of our colleagues' well-being. We offer a flexible working model, Amex Flex, which provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply** If you're a motivated and results-driven professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application. **About arenaflex** arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to delivering exceptional customer experiences. Our U.S. Consumer Services Team is responsible for a suite of consumer products, services, and experiences, including premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. **Why Join arenaflex?** * **Make a difference**: As a Senior Manager, Customer Growth Data and Analytics, you'll have the opportunity to drive business growth through data-driven insights, making a meaningful impact on our customers and the company. * **Collaborate with talented colleagues**: You'll work closely with cross-functional teams to develop and implement strategies that drive customer engagement and loyalty. * **Develop your skills**: arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career. * **Enjoy a comprehensive benefits package**: We offer a competitive salary, bonus, and benefits package, including flexible working arrangements, paid parental leave, and access to global on-site wellness centers. * **Join a global community**: arenaflex is a global company with a diverse and inclusive community of colleagues. You'll have the opportunity to work with colleagues from different backgrounds and cultures. **What We're Looking For** * **Results-driven professional**: You're a motivated and results-driven professional with a passion for data-driven insights. * **Strong analytical skills**: You have deep analytical skills, with the ability to analyze and understand large data sets, synthesize and draw out relevant insights. * **Experience in marketing analytics**: You have significant marketing analytics experience, understanding data from key channels, and the ways these are optimized. * **Strong SQL, Python, Power BI, and Excel skills**: You have strong skills in SQL, Python, Power BI, and Excel, with experience in analyzing data and reporting insights. * **5+ years of work experience**: You have 5+ years of work experience in analyzing data and reporting insights, with a Bachelor's Degree Preferred. **How to Apply** If you're a motivated and results-driven professional with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Employment Eligibility** arenaflex requires employment eligibility to work with us in the U.S. We will not pursue visa sponsorship for this position. **Know Your Rights** arenaflex is committed to creating a work environment that is inclusive and respectful of all colleagues. We encourage you to review our "Know Your Rights" poster and Pay Transparency Policy Statement. Know Your Rights Poster Pay Transparency Policy Statement Apply for this job