Job Description
Description
As a Senior Manager - Learning and Development Solutions, you will build and manage a large team of L&D training professionals responsible for facilitating the successful implementation of a transformational digital platform. The Senior Manager and team will conduct deployment planning, training development and leadership in both virtual and in-person settings for multiple business functions in a fast-paced environment.
- Responsibilities:
- Help your team manage their workload to ensure they achieve desired results
- Review and provide feedback to your team on their learning/development solutions and facilitation skills
- Coach, train, and develop your team to ensure they have the skills to meet the needs of the business, and are growing as L&D professionals
- Develop training programs based on continuous learning, technical release-based training and site deployment training
- Develop processes to ensure an efficient and continuous flow of information about site training requirements and nuances
- Find opportunities for continuous improvement in team processes
- Evaluate the effectiveness of L&D solutions/facilitation through measurement and data analysis
- Deliver virtual and/or on site training and facilitation
- Monitor, evaluate and make recommendations based on user readiness as a part of technical releases and site deployments
- Qualifications:
- Bachelors Degree – English or related discipline required; Masters Degree preferred
- 8+ years of experience in Instructional Design (or equivalent role)
- 5+ years of experience leading virtual L&D teams
- 5+ years of experience in Program Facilitation/complex IT/Digital Systems deployments
- Ability to run L&D programs end-to-end and facilitate ILT/VILT sessions as needed
- Mastery of Articulate 360, PowerPoint, and Word, intermediate skills in Excel
- Instructional design & principles of adult learning experience is preferred
- Experience in complex IT/Digital systems or platform deployments is preferred
- Experience in a functional discipline such as Sales, Operations, Finance, Procurement, and/or Human Resources is preferred
- Ability to travel up to 25%
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