Job Description
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
• Day- to – day PBX technical support (MACs, Voice Mail, Call Accounting, ACD reporting)
• ACD Call flow application programming of splits, vectors, and trunking
• On-site hardware support for Avaya ACD/PBX and Predictive Dialer’s, Verint Impact 360, circuits, multiplexers and CSU/DSU’s, and other servers / equipment in the SLC data room
• Second level corporate problem escalation for Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, Voice/Data network circuits, call analysis/investigation
• Ongoing assessment of Avaya ACD/PBX, Predictive Dialer, Verint Impact 360, including assisting the Telecom Manager with planning, upgrades, design, capacity monitoring, programming and documentation support
• Voice systems troubleshooting, installs, moves and changes
• Assist with voice network design, planning and support
• Assist with ACD Call Center hardware/software design and support
• Escalation and resource of additional vendor labor support when necessary
Qualifications:
• Dynamic and dependable
• Ability to work under high pressure
• Excellent interpersonal and communication skills
• Integrity and drive
• Energetic and Enthusiastic
• Prompt and fast paced
• Bachelor’s in Computer Science
• 5 – 7 Year experience in PBX Administration
• Experience with Avaya G3R/Si, 8700, 8300, G700, Intuity, Audix, CMS, Definity
• Broad background in Avaya IP Telephony (Media Servers & Media Gateway)
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
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