Senior Merchant Success Manager – Enterprise Sales

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

    Job Description:
  • Engage Franchisees in growth strategy conversations
  • Strategically introduce and execute on Drive white label growth opportunities
  • Develop & foster partner relationships with Franchise C-suite as well as strategy and operations leads
  • Conduct Business Reviews with Key Franchise decision makers
  • Determine the needs and wants of Franchisees, prioritize them, and work to co-create solutions
  • Serve at the primary point of contact for all issues and be accountable for their resolution
  • Drive operational improvement with Franchisees to deliver the best experience
  • Work cross-functionally with the Drive team to ensure Franchisees have the best possible experience
    Requirements:
  • 3-5+ years of experience in consulting, client success, account management, or sales
  • Proven success working in cross-functional teams (e.g., with product, marketing, and operations)
  • Expert communication and interpersonal skills
  • Bachelor’s degree required
    Benefits:
  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

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