Job Description
- Job Description:
- Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
- Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
- Lead the end-to-end execution of new fulfillment operations, including:
- Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
- Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
- Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
- Ensure new operations launch on time, within budget, and at defined service levels
- Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
- Build reporting mechanisms and operating rhythms to track performance and drive accountability
- Use data to identify bottlenecks & prioritize improvements
- Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
- Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
- Drive change management on the ground, working closely with operators and frontline leaders
- Requirements:
- 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
- Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
- Strong analytical skills with demonstrated experience building and using operational metrics
- Background in high-growth or scaling organizations
- Comfortable leading complex, ambiguous initiatives with multiple stakeholders
- Ability to balance strategic thinking with hands-on execution in fast-moving environments
- Global or international operations experience (Nice to Have)
- Experience leading facility moves or major operational transitions (Nice to Have)
- Benefits:
- healthcare
- dental
- mental health support
- parental planning resources
- retirement savings options
- generous paid time off
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