Job Description
About the position
As part of Ellucian’s Student Success product portfolio, this role is responsible for leading multiple of Ellucian’s most strategic, high-growth products that support institutions in improving student outcomes and operational effectiveness.
The Senior Product Manager II will operate as the end-to-end business owner for their product area, accountable not only for product strategy and roadmap execution, but also for driving adoption, revenue growth, scalability, and long-term market success. This role requires a strong product leader who thrives in ambiguity, builds from discovery through enterprise scale, and partners cross-functionally to deliver measurable business impact.
This is a highly visible individual contributor role that requires strategic thinking, strong execution discipline, commercial acumen, and the ability to influence across engineering, design, marketing, sales, finance, and customer-facing teams.
- Responsibilities
- Define and evolve the product vision, strategy, and multi-year roadmap aligned to Ellucian’s Student Success objectives and overall company strategy.
- Identify market opportunities, competitive differentiation, and growth levers to expand market share and product adoption.
- Translate strategic priorities into actionable product initiatives that drive measurable business results.
- Own the holistic success of your product(s), including product performance, growth, adoption, and overall business impact.
- Partner with enablement, sales, marketing, finance, and customer success to support pricing strategy, packaging evolution, sales effectiveness, and expansion opportunities.
- Monitor product health through KPIs (ARR growth, adoption, retention, unit expansion, customer outcomes) and proactively drive optimization initiatives.
- Lead product discovery through deep customer research, institutional engagement, and data analysis to uncover unmet needs.
- Drive solution definition, experience design, and iterative delivery in close partnership with engineering and UX.
- Ensure successful go-to-market planning, launch readiness, and post-launch performance tracking.
- Scale early-stage or high-growth products into enterprise-grade, secure, reliable, and scalable SaaS solutions.
- Identify and embed AI-driven capabilities that enhance user outcomes, improve institutional decision-making, and create competitive differentiation.
- Leverage AI tools and modern product technologies to improve product discovery, prioritization, and delivery efficiency.
- Partner with engineering and data teams to responsibly implement AI features that align with customer trust, compliance, and data governance standards.
- Act as the connective leader across engineering, design, marketing, sales, finance, and customer success to ensure alignment and execution excellence.
- Influence without direct authority, building strong partnerships to drive outcomes across teams.
- Clearly communicate product strategy, trade-offs, performance metrics, and investment cases to senior leadership.
- Establish and manage clear success metrics for your product area.
- Use quantitative and qualitative data to prioritize investments, manage trade-offs, and guide roadmap decisions.
- Continuously evaluate opportunities to improve scalability, performance, customer value, and operational efficiency.
- Identify risks in product, technical architecture, go-to-market readiness, or customer adoption, and proactively develop mitigation strategies.
- Drive the maturation of products from emerging solutions to scalable, enterprise-grade offerings that meet institutional demands.
- Requirements
- 8+ years of experience in product management within SaaS, edtech, or enterprise technology environments.
- Demonstrated experience owning products end-to-end, including business performance and growth outcomes — not solely backlog management.
- Proven track record of taking new or emerging products from early-stage development to scalable, enterprise-ready solutions.
- Strong understanding of SaaS business models, pricing strategies, revenue growth levers, and product-market fit dynamics.
- Experience partnering with go-to-market teams to drive product adoption, unit growth, and customer expansion.
- Ability to think beyond feature delivery and operate with full business accountability.
- Experience incorporating AI capabilities into product strategy and delivery.
- Strong understanding of AI/ML fundamentals, responsible AI principles, and data-driven product innovation.
- Demonstrated ability to leverage AI tools to enhance product discovery, decision-making, and operational effectiveness.
- Expertise in managing the full product lifecycle from discovery through launch and scale.
- Strong experience in agile methodologies and iterative SaaS delivery models.
- Comfort managing ambiguity while building clarity and alignment across stakeholders.
- Data-driven mindset with experience defining KPIs and using metrics to guide prioritization and optimization.
- Strong problem-solving skills with the ability to manage complexity and make high-quality trade-offs.
- Exceptional written and verbal communication skills.
- Proven ability to influence cross-functional teams and senior stakeholders without direct reporting authority.
- Experience presenting product strategies and performance insights to executive audiences.
- Deep interest in transforming higher education through technology solutions that improve student outcomes and institutional effectiveness.
- Benefits
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- Education Assistance Program
- Professional development opportunities
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