Job Description
- Job Description:
- Investigating alleged violations of Illinois Shines program requirements
- Making recommendations for informal mediation, potential pre-disciplinary and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements
- Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures
- Editing letters and disciplinary-related correspondence by other team members to ensure compliance with internal standard operating procedures and client expectations
- In collaboration with the Senior Manager, ensuring the Consumer Protection team follows its internal processes for disciplinary action
- Proactively identifying process improvements
- Identifying, drafting, and training team members on new procedures for disciplinary-related process improvements
- Identifying trends in consumer complaints and Program violations; recommending potential proactive measures to help promote Program compliance and reduce consumer protection violations
- Maintaining client relationships, serving as a trusted partner for our current and new clients
- Organizing and leading in-person meetings, conference calls, and collaboration sessions with client as well as program participants and customers
- Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items
- Tracking key performance metrics and goals
- Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, tracking and reporting progress
- Effectively prioritizing and managing additional ad-hoc requests and responsibilities in a fast-paced environment
- Requirements:
- A bachelor’s degree
- A minimum of 8 years' of relevant work experience in compliance, consumer protection, legal/paralegal, regulatory, auditing and/or quality control
- Strong written communication skills including editing/reviewing team members’ work
- Ability to train staff on professional writing
- Exceptional attention to detail in written deliverables
- Ability to interact professionally with clients and to serve as the primary point of client contact
- Demonstrated outstanding analytical and problem-solving skills, including risk management and mitigation
- Extensive experience using Microsoft Office (Office365, SharePoint, OneNote)
- A one page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
- Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement plans
- Employee Stock Ownership Plan (ESOP)
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