Job Description
The Opportunity
Hyatt seeks an enthusiastic Senior QA Analyst Mobile to join our Digital Product Engineering team. In this role, you will be collaborating closely with the team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.
The Role
Responsibilities
- Develop and execute test plans for mobile apps, APIs, and backend services.
- Perform functional, regression, and integration testing across iOS and Android.
- Validate UI/UX behavior, loyalty tier logic, screen flows, and messaging.
- Log and manage defects with clear reproduction steps and supporting evidence.
- Test Digital Key provisioning, BLE interactions, access workflows, and device-credential flows.
- Validate reservation ingestion, updates, and synchronization across systems (OPERA, RESERVE, UPMS, OXI).
- Troubleshoot failures using logs, proxy tools (Charles/Proxyman), SDK behavior, and backend data.
- Collaborate with Engineering, Product, QA Automation, and Property Systems teams.
- Support hotel-facing teams with scenario validation and issue reproduction.
- Maintain documentation, SOPs, and QA knowledge base content.
- Monitor QA/UAT environment health and support readiness for mobile releases.
Experience Required:
- 3-5 years testing mobile apps, APIs, or enterprise systems.
- Experience with iOS/Android QA and backend validation.
- Familiarity with debugging tools (Charles, Proxyman, device logs, Datadog).
- Experience with REST and/or GraphQL APIs.
- Knowledge of Agile methodologies and tools (Jira, Confluence, CI/CD pipelines).
- Strong analytical, communication, and problem-solving skills.
- Experience with BLE-based Digital Key or mobile access systems.
Experience Preferred:
- Knowledge of loyalty systems, wallet integrations, or mobile authentication.
- Hospitality or high-availability consumer app experience.
- Familiarity with mobile-first design and responsive testing.
Education
- Bachelor's degree or equivalent experience in software testing for enterprise applications.
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
The salary range for this position is $100,000 to $120,000. This position is also eligible to earn incentive awards and an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.
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