Job Description
Description:
Review and action card fraud alerts in MasterCard Fraud Center and our internal transaction monitoring queue
Write new or tune existing card decline/monitoring rules directly in MasterCard Fraud Center, and backtest rules to assess customer friction tradeoffs
Collaborate with the Disputes team to understand and respond to new fraud trends that emerge from customer-reported unauthorized transactions
Send outbound customer communications to notify customers about potentially suspicious/unauthorized transactions
Work with the Customer Support team to resolve customer inquiries related to card declines due to risk rules
Directly collaborate with Risk Strategy, Risk Product, Risk Engineering to help build foundational elements of Mercurys Card Fraud program
Write clear documentation on current processes, and drive process and tooling enhancements to maximize efficiency
Requirements:
4+ years of experience monitoring and mitigating card fraud in a high-paced, FinTech environment
Familiarity with MasterCard Fraud Center or similar fraud management tools such as Accertify, Falcon, etc.
Being a highly motivated self-starter who is comfortable working within a high stakes environment under minimal supervision
The ability to modify SQL queries to leverage internal data for deeper investigations, or write your own!
Loving problem solving and making product and processes more efficient
Comfort working flexible hours to support business critical situations on an as-needed basis
Benefits:
Base salary
Equity (stock options)
Highly competitive salary and equity ranges
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