Job Description
Senior Salesforce Consultant (Technical | AI-Enabled | Media Cloud & Agentforce) Location: South Africa (Remote-first) Full-time | Permanent We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce . We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions. This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership , while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation . You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes. ⚠️ This is not a BAU/support role. We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments . Main Duties & Responsibilities Translate business requirements into scalable, well-architected Salesforce solutions , moving from AS-IS to TO-BE design Lead client-facing engagements : Discovery workshops Requirements gathering Solution walkthroughs and playback sessions Own end-to-end configuration across environments: Objects, fields, record types, page layouts Validation rules, approval processes Security model (roles, profiles, permission sets) Design and implement advanced Flow automation , including: Cross-object logic Error handling frameworks Scalable, maintainable automation patterns Deliver solutions across core and emerging Salesforce capabilities, including: Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle) Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation) Use AI-assisted tools (Claude Code, OpenAI Codex, Github Copilot, or equivalent) as a core part of delivery to: Accelerate and validate metadata configuration Support solution design and edge-case handling Generate documentation, test cases, and implementation artefacts Improve delivery speed and quality Contribute to solution architecture discussions , working closely with Technical Architects Design and maintain scalable data models , including industry-specific schemas (e.g. Media Cloud) Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms) Own and contribute to testing strategy : UAT Regression testing Release readiness Work within structured delivery environments: Agile sprint planning Estimation and backlog management Release and DevOps processes Build reports, dashboards, and analytical solutions to support business decision-making Support pre-sales activities , including demos and solution shaping Mentor junior team members and set standards for quality and best practice Knowledge & Experience Required 5+ years Salesforce experience, ideally within a consultancy or multi-client delivery environment Proven experience delivering end-to-end Salesforce implementations , not just incremental enhancements Strong hands-on experience with: Salesforce Flow (essential) Data modelling and relational data structures Security and sharing models Experience across: Sales Cloud and Service Cloud Additional exposure to Experience Cloud, Marketing Cloud, or Industry Clouds is beneficial Exposure to Media Cloud or other Industry Clouds is highly advantageous Working knowledge or practical experience with Agentforce / AI-driven Salesforce capabilities is a strong plus Strong experience with: Integrations and AppExchange tools (e.g. document generation, e-signature, telephony, marketing platforms) Data migration and ETL tools (Data Loader, Workbench, etc.) Experience working in Agile delivery environments with DevOps practices (Jira, Git, CI/CD, SFDX) Hands-on use of AI tools (Claude, ChatGPT, or similar) in Salesforce delivery is essential , including: AI-assisted metadata configuration Automation design and debugging Documentation and testing acceleration Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences Strong Differentiators Experience in a Salesforce consultancy / partner environment Certifications: Salesforce Administrator ( required ) Advanced Admin, Platform App Builder Consultant certifications (Sales, Service, Experience, etc.) Experience with: Media, advertising, or industry-specific implementations AI-enabled Salesforce features (Agentforce, Einstein, automation augmentation) Field Service, Omni-Channel, or Service operations Marketing automation (Marketing Cloud / Account Engagement) Data/analytics tools (e.g. Tableau) Exposure to enterprise-scale or multi-org implementations This Role Is a Strong Fit If You: Have worked in a consulting or multi-client Salesforce environment Are comfortable moving between: Requirements gathering Solution design Hands-on configuration Have delivered complex implementations (e.g. case management, service operations, media workflows, or marketing automation) Can confidently lead client conversations and shape outcomes , not just execute tasks Enjoy solving ambiguous, complex problems and turning them into structured, scalable solutions Actively use AI tools to enhance delivery quality and speed , not just as an experiment Why Join Us? Remote-first role based in South Africa — work from anywhere Work on cutting-edge Salesforce capabilities , including: Media Cloud (complex, industry-specific implementations) Agentforce (AI-driven transformation within Salesforce) Be part of a consultancy that treats AI as a core delivery capability Collaborate with experienced Architects and high-performing teams Clear progression path toward Solution Architect / Technical Architect Exposure to diverse industries and high-impact projects A culture that values autonomy, quality delivery, and continuous improvement