Job Description
- Job Description:
- Mentor a team of Junior and Systems Engineers
- Perform IT Support services to users onsite
- Use of a ticketing system to manage support queries
- Maintain documentation and comply with rules and guidelines of the organization
- Adherence to strict change control procedures
- Requirements:
- 3 or more years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- Strong verbal and written communication skills
- Ability to balance projects, support tickets, and R&D initiatives
- Significant experience with Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD)
- Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy
- Exposure to/ability to support workloads in Azure
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Experience working in an MSP environment
- Benefits:
- Competitive salary
- Comprehensive benefits
- Professional development opportunities
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