Job Description
- Job Description:
- Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change.
- Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results.
- Currently, we are searching for a ServiceNow CMDB Senior Technical Consultant to join our team in a 100% remote capacity.
- Lead the assessment, design, and implementation of the CMDB component within the ServiceNow re-platforming program.
- Collaborate with stakeholders across IT, security, infrastructure, and business units to understand configuration item (CI) requirements and dependencies.
- Analyze the current CMDB and discovery architecture to identify gaps, inefficiencies, and opportunities for improvement.
- Design and implement CMDB data models, including classes, relationships, and CI lifecycles, aligning with ServiceNow Common Services Data Model (CSDM) best practices.
- Oversee and optimize ServiceNow Discovery and Service Mapping configurations to ensure accurate CI population.
- Develop migration strategies for existing CMDB data, ensuring quality, compliance, and alignment with target architecture.
- Define and implement governance, reconciliation, and CI lifecycle management processes.
- Partner with the platform team to support integration of third-party systems and data sources with the CMDB.
- Provide technical leadership and mentoring to junior consultants and internal teams.
- Document all CMDB-related designs, configurations, and processes.
- Requirements:
- 5+ years of hands-on ServiceNow experience, with a focus on CMDB and Discovery.
- ServiceNow Certified Implementation Specialist – Discovery.
- ServiceNow Certified System Administrator.
- CMDB Specific Micro Certs preferred.
- Proven experience leading CMDB implementations or major re-platforming projects in large-scale enterprises.
- Strong understanding of ITIL practices, especially Configuration Management.
- Expert knowledge of the ServiceNow Common Service Data Model (CSDM).
- Deep familiarity with ServiceNow Discovery, Service Mapping, IntegrationHub, and MID Servers.
- Experience with scripting (JavaScript, Glide), data transformation, and integration patterns.
- Strong data analysis and modeling skills.
- Excellent communication and stakeholder management skills.
- Regular and predictable attendance
Benefits:
Apply Now
Apply Now