Job Description
Service Cloud Product Manager Apply for this job Project description: As the Digital Product Manager, Service Cloud, you will help shape and execute our strategy to optimize customer engagement, retention, and acquisition. You will play a critical role in leading the deployment and adoption of Salesforce Service Cloud across multiple business units worldwide. As part of a 3-person global product team (covering Sales, Marketing, and Service Clouds), you will be the dedicated lead for Service Cloud.You will work closely with an external implementation partner, cross-functional teams including Marketing, Sales, Commercial Excellence and IT to ensure a successful rollout, while driving standardization and scalability across regions. Post-implementation, you will define and manage the product roadmap, ensuring Service Cloud evolves to meet business needs and delivers maximum value. Requirements: Post-Implementation & Product Ownership • Own the Service Cloud product roadmap, aligning with business strategy and user needs. • Manage and prioritize the product backlog, considering customer experience, business objectives, and competitive landscape. • Gather, analyze, and prioritize new requirements, translating them into actionable features and enhancements. • Monitor adoption, collect user feedback, and drive continuous improvement of Service Cloud capabilities. • Keep track of Salesforce product innovations and the competitive landscape to shape future product evolution. • Collaborate with other product managers (Sales Cloud, Marketing Cloud) to ensure a consistent and integrated CRM ecosystem. Stakeholder & Change Management • Partner with business leaders across multiple regions and functions (customer service, operations, IT, commercial excellence, etc.) to align on priorities. • Drive alignment between global and local teams to minimize customizations and maximize adoption of a standardized template. • Communicate product vision, roadmap, and updates effectively to all levels of stakeholders. • Support change management initiatives to ensure user engagement and adoption. Apply tot his job