Service Manager – Cloud

🌍 Remote, USA 🎯 Full-time 🕐 Posted Recently

Job Description

Role: Service Manager – Cloud

Location: Dallas, TX Preferred but remote is ok but candidate has to relocate in few months.

Duration: It’s a 3 to 6 Months (Contract to Hire)

Job Description:

· Managing the day-to-day operational delivery of Services to the Customer, including efficient and effective management of the technical staff and tools

· Ensuring delivery and continuity of daily operations, support, maintenance, and administration for the services

· Identifying risk and issues in the delivery of the Services regularly and making sure they are managed to resolution in collaboration with the customer

· Manages the development and implementation of operational and configuration Changes to the technical components for the area of responsibility

· Manages and assesses the quantity and quality of staff resources used in the delivery of Services and makes recommendations for corrective actions to management when necessary to address issues

· Maintains and supports the in-scope technical components to the requirements in the Statement of Work that are within the area of responsibility for the Service Manager

· Ensure staff resources have the proper knowledge, training, and skills, along with following the Provider's customer-approved Procedures in the delivery of the Services as required in the Agreement

· Assist management in making decisions to improve service delivery and quality at an operational level; and

· Provide recommendations on technologies, tools, and products to be adopted to meet the present and future requirements of the Customer

Must Have’s:

· Strong project, customer service, communications, and service management skills based on experience with outsourcing arrangements

· Knowledge and experience of industry standards such as ITIL version 3, ISO 20000-1:2011, COBIT, and CMMI — SVC at level 3 at minimum

· Certified ITIL service management foundation

· Must know about Cloud Azure /GCP / AWS and Automation tools and techniques

· Training, experience, and certification in the technical components and tools managed, such as SolarWinds/ Control-M/ Stack Storm

· Strong knowledge of management of staff resources, including the ability to motivate staff and resolve issues and conflicts

· Knowledge of service integration processes and procedures in a sourcing environment, including the ability to work with other; Providers to meet the customer’s end-to-end service levels; and

· Ability to manage ITSM management processes and procedures in an outsourcing environment

Good to Have:

· 8 years of experience in managing service delivery for similar services for a similar-sized organization compared to the customer

· At a minimum, certified ITIL service management foundation, Cloud, and any tools certification