Job Description
- Dice is the leading career destination for tech experts at every stage of their careers. Our client, MSYS Inc., is seeking the following. Apply via Dice today!
- *Title:**
- ServiceNow ITAM Business Analyst -Remote
- *Location:**
- Remote
- *Length**
- :Long term
- *Restriction:**
- w2 or c2c
- Description:
- Job Description:-
- Act as the primary Business Analyst for ServiceNow IT Asset Management with combined focus on Software Asset Management and CMDB.
- Facilitate workshops with the ITAM project team & CMDB owners to gather requirements, review the current state, and outline future process expectations.
- Gather, analyze, and document business, functional, and compliance requirements related to SAM and CMDB initiatives.
- Translate business requirements into clear functional specifications, user stories, and acceptance criteria for ServiceNow implementation teams.
- Participate in Sprint planning, backlog refinement, demos, and retrospectives.
- Required Skills**
- :*
- 10+ years of IT / ServiceNow experience with focus on ITAM and CMDB
- Strong functional experience with ServiceNow SAM and CMDB
- ServiceNow Certified Systems Administrator (CSA)
- Solid understanding of ITAM, ITSM, ITIL processes, and software licensing models
- Proven experience creating BRDs, FRDs, user stories, and process flows
- Excellent stakeholder communication and analytical skills.
- Certifications:-*
- CIS – SAM / ITAM – Preferred
- ITIL Foundation – Preferred