Job Description
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology for researchers. The Services Representative will manage multiple customer projects, ensuring successful delivery and exceeding customer expectations through a customer-first mindset. Responsibilities Provide clear and timely updates to clients through email and calls Support project setup and launch, including reviewing requirements and joining kick-off calls Create and maintain project records, bids, and tracking updates in Pipedrive and other tools Learn PureSpectrum’s products, processes, and platforms to support accurate project delivery Help ensure projects are delivered on time, within budget, and meet quality standards Manage simple to moderately complex projects with guidance; assist senior team members on more complex work Review data for accuracy, perform quality checks, and help identify potential issues early Follow established processes and share feedback that helps improve project and team performance Work closely with Sales to support a strong client experience and future business opportunities Build positive relationships with clients and internal teams, representing Client Services professionally Support team initiatives, training, and general tasks as needed in a fast-paced environment Skills Bachelor's degree in Business, Marketing, Analytics, Social Sciences, or a related field Strong interest in data — comfortable reviewing spreadsheets, spotting trends, and double-checking information for accuracy Basic to intermediate Excel skills, with willingness to learn more (formulas, filters, pivot tables are a bonus but not required) Clear written and verbal communication skills, especially when working with clients or cross-functional teams Ability to manage multiple tasks at once, stay organized, and adapt to changing priorities Comfortable learning new technology platforms and tools Strong problem-solving skills with the ability to think critically and ask good questions Proactive, curious, and eager to grow in a fast-paced environment Ability to build positive relationships and work well across teams Benefits Robust medical and dental coverage Hybrid work schedule Group workouts at a private training facility to support your physical and mental well-being Paid parental leave 401(k) with percentage match Unlimited PTO and sick time Company Overview Dalia is a leading technology that develops cutting-edge research to better understand the needs, desires, and preferences of people around the world.
It was founded in 2013, and is headquartered in Westlake Village, California, USA, with a workforce of 51-200 employees. Its website is