Job Description
- Job Description:
- Schedule and publish content across key hospitality platforms (Instagram, Facebook, TikTok, Google Business, etc.)
- Repurpose venue photos, event content, testimonials, and promotions into engaging short-form posts, stories, and reels
- Execute the content calendar aligned with seasonal campaigns, events, menu launches, and promotions
- Monitor platform analytics and provide weekly summaries on engagement, bookings, and promotional performance
- Monitor comments and direct messages daily across all platforms
- Respond to guest enquiries in line with brand tone of voice (warm, service-oriented, and sales-aware)
- Escalate function enquiries, large bookings, and event leads to the Events or Sales Manager
- Maintain response time SLAs (e.g., under 24 hours or faster for booking enquiries)
- Monitor shared inboxes (events, reservations, general enquiries)
- Respond to inbound booking and event enquiries using approved templates and pricing guides
- Qualify function and group booking enquiries based on defined criteria (guest numbers, budget, event type, date availability)
- Update CRM with enquiry details, booking status, and conversation notes
- Requirements:
- 2.5+ years’ experience in social media management (execution-focused), ideally within hospitality, events, or retail
- Experience responding to booking and event enquiries in a fast-paced service environment
- Strong written communication skills with a warm, customer-focused tone
- Familiarity with CRM systems (HubSpot, GoHighLevel, Zoho or similar booking/event CRM platforms)
- Experience with social scheduling tools (Buffer, Later, Meta Business Suite, etc.)
- Benefits:
- Competitive salary
- Opportunity to shape the HR function of a rapidly growing BPO.
- Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
- Career growth and development opportunities.
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