Job Description
About Us:
No Makeup Makeup is all about embracing the ‘less is more’ philosophy. We deliver clean, natural-looking beauty products that simplify routines while empowering everyone to feel confident. We’re looking for a passionate Social Media & Customer Service Coordinator to join our team and be the friendly voice of our brand.
Role Overview:
In this role, you’ll handle customer interactions across Instagram, Facebook, and email, ensuring every customer query about orders is met with a helpful and timely response. You’ll be a key part of our customer care team, helping maintain our reputation for exceptional service and a personal touch. PT and Weekend availability is needed.
- Key Responsibilities:
- Respond promptly to customer inquiries on social media and via email regarding orders, product questions, and general support.
- Provide friendly and accurate information, ensuring each customer feels valued.
- Collaborate with internal teams to resolve any order issues or escalate concerns when needed.
- Monitor social media channels for feedback and engage with our community in a way that aligns with our brand voice.
- Track and report on common customer issues to help improve processes and the customer experience.
- Qualifications:
- Previous experience in customer service, especially in a social media context, is a plus.
- Strong written communication skills and a warm, approachable tone.
- Ability to multitask and manage responses across multiple platforms.
- Passion for beauty and an understanding of our brand ethos.
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