Job Description
- Job Description:
- 6+ years of experience in IT Asset Management (ITAM).
- Minimum 3+ year of demonstrated experience in Software Asset Management (SAM) , including remediation, software data analysis, and compliance metrics.
- Support projects related to maturing, enhancing, auditing, and modifying the SAM program through data collection, documentation, and process efficiencies.
- ssist in developing processes and procedures to automate the collection, storage, and reporting of software data, including SOPs and WIs.
- Collaborate with IT teams regarding SAM-related data sources, Client tools, APIs, and integrations.
- Maintain databases containing software assets, licenses, warranties, services, and lease agreements.
- Track and report on software asset data; analyze trends; create dashboards showing KPIs, compliance insights, and financial optimization opportunities.
- Support lifecycle management of software assets, validate Client data, and perform reconciliation and audits.
- Provide licensing support, contribute to license metric design, and support SAM tool administration and data maintenance.
- Track software compliance issues, support remediation, prepare audit documentation, and generate compliance and usage reports.
- Support stakeholders across application leadership, security, engineering, enterprise architecture, vendor management, finance, contracting, and general end users.
- Encourage continuous improvement through innovation, best practice adoption, and knowledge sharing.
- Participate in ongoing training and development; identify opportunities to optimize underutilized IT assets. Required Experience:
- 6+ years of experience in IT Asset Management (ITAM).
- Experience writing ITAM standards and processes.
- Proven experience successfully delivering a complex ITAM project on time.
- Excellent written and verbal communication skills, including experience preparing and delivering presentations to large audiences and all organizational levels.
- Demonstrated advanced analytical skills.
- dvanced reporting skills with evidence of performance metrics, financial analysis, capacity reporting, SMART goals, and automation/efficiency improvements.
- Strong collaboration, facilitation, negotiation, and problem solving skills across all organizational levels.
- bility to lead group problem solving with minimal direction.
- bility to independently multi-task, prioritize, and complete multiple daily objectives.
- bility to explain technical concepts to non technical stakeholders
- Experience with ServiceNow HAM Pro / SAM Pro including administration, maintenance, compliance, and asset management.
- Experience within the Healthcare Industry. Preferred Education:
- Bachelor's degree in business, Information Technology, or a related field. Preferred Certifications:
- IAITAM Certifications.
- ServiceNow Certifications.
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