Job Description
- Job Title: Solution Architect -Senior Principal ConsultantLocation: Remote Role Overview: Lead the technical vision and execution of ServiceNow solutions, with a focus on Financial Services Operations (FSO) Card Dispute Management and Customer Service Management (CSM). Collaborate across teams to design scalable, secure, and high-performing architectures aligned with business goals. Key Responsibilities:
- Provide hands-on technical leadership and architectural guidance across ServiceNow implementations.
- Design high-level solution architectures and maintain detailed views of system integrations and platform health.
- Collaborate with Business Analysts and Developers to translate business needs into technical solutions.
- Ensure adherence to governance policies and licensing boundaries.
- Conduct configuration reviews, health scans, and sprint-based design/code reviews.
- Resolve technical escalations and support defect management.
- Maintain and communicate a technical implementation roadmap.
- Lead workshops, contribute to best practices, and support training paths for team development.
- Assist with configuration migration and platform upgrades.
- Work within ServiceNow NOW learning framework and best practices Technical Expertise:
- Deep experience with ServiceNow platform, Either FSO Dispute and CSM Implementations.
- Strong knowledge of Financial Services Data Model (banking, disputes, payments etc.).
- Proficient in ServiceNow scripting (JavaScript, HTML, CSS, XML), APIs (REST/SOAP), and UI development (Service Portal, widgets).
- Skilled in integrations using Integration Hub, SOAP, REST, Import Sets, and Transform Maps.
- Familiarity with DevOps practices, Git, Selenium, and Agile/CI/CD environments.
- Strong analytical, problem-solving, and UI design skills.
- Hands on experience in Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow Qualifications:
- 15+ years of ServiceNow experience, including 2 4 years in solution implementation.
- Proven track record in designing and implementing FSO Dispute solutions.
- Experience working with enterprise architecture teams and Agile methodologies.
- Solid understanding of ITIL and service management frameworks.
- Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM etc.) plus FSO Dispute management Accreditation
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