Job Description
About Dixa Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business.
In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space. Dixa has expanded globally within the first years since launch and now has 200+ employees in offices across Copenhagen, London and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.
About the role As a Solutions Consultant at Dixa, your role will be pivotal to driving best-of-breed CX solutions to our clients. You will be in charge of transforming prospects' and clients' current setup to digital and innovative solutions via the Dixa Platform. You will get a wide range of stakeholders - inside and outside the company - and will be responsible for communicating your solutions to everything from product managers, agents, team leads and C-level executives. What you’ll be doing • Shape Solutions Consulting - especially with a focus to take lead in the US.
You'll set an example of world-class Customer Friendship that other brands are itching to try. • Work cross-functionally to help customers achieve their goals. You’ll have a lot of impact working directly with our Sales Managers, VP of Global Sales & Operations, and our wider leadership team. Further, you'll collaborate with the product team to maintain product expertise of our solution offering, and team up with Sales to build Customer Friendships. • Set our customers up for success. Identify the unique pain points for our customers and work with the Sales team and wider Customer Success team to propose bespoke solutions and make our customers happy.
• Weave exceptional customer experience (/friendship) into our core processes. • Work closely with our CS team and be a thought leader for CX Excellence to optimize the entire customer journey through setup and workflows, including the nitty gritty things such as project calculation and final offer for each project, with the aim to proactively identify opportunities that increase Dixa’s value and expand the footprint of Dixa in the CX space. • Maintain expert knowledge on CX and technology trends, but also the native features of Dixa, including roadmap feature capabilities and integrations.
Who you are • You're passionate about helping our customers to achieve CX greatness with Dixa. • Able to think creatively in complex situations and provide value in the development of strategic plans for existing customers and new logo prospects. • Strong technical aptitude, curiosity, and an understanding of API concepts. • Strong communicative skills and strong people skills. • You are not afraid to take ownership and have fantastic stakeholder management skills. • You can work independently and in a team environment.
• Preferred experience working in startups or scaleups. • Preferred experience in a Sales or Support role. • Preferred experience with MEDDPICC sales. • Preferred experience in Customer Service as a Manager, or prior Solutions work. Please note! The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated. An equitable future. Since the very beginning, we’ve been committed to building an inclusive culture.
We are proud that people from all over the world have combined forces to give Dixa a universal perspective. However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet. We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.
Dixa; the 30-second version! Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Mytheresa, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Mercari.
We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 200+ exceptional Dixaterians working with us in 4 offices (and remotely)! This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.
What’s in it for you? Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page! Apply tot his job