Job Description
On behalf of our client, we are seeking a Spanish-speaking Customer Service Representative to join their dynamic team, with the flexibility to work from home in Serbia. If you are a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer support, this is a fantastic opportunity to grow your career in an international environment! Responsibilities Identify and assess customers’ needs Provide accurate, valid and complete information by using the right methods and tools Meet personal/customer service team targets Keep records of customer interactions, comments and complaints Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets Enhance customer experience by gathering customer feedback and share with the Product teams Requirements Native or near native Spanish speaker B2-level English Passion for customer support, competitive and a risk-taker At least a high school diploma or completed vocational training Previous experience on customer sector will be considered positively Benefits Salary: 1.182 euros gross/monthly Monthly performance bonus Private Health Insurance Fit pass Excellent growth opportunities in a multinational industry leader