Job Description
Digital Communications Specialist (M/F/D)
Tasks
- Digital Communications Execution
- Execute donor communications across email, SMS, app push, and other owned channels in support of concept centers.
- Build and deploy promotional and transactional messaging tied to scheduling, appointment management, visit preparation, and digital health steps.
- Translate journey requirements and functional needs into CRM campaigns, triggers, and automations.
- Activation & Optimization
- Support campaign QA, testing, launch, and post-launch monitoring.
- Partner with Analytics and Experience teams to review performance and support ongoing optimization.
- Help ensure communications support both marketing engagement and operational readiness.
- Cross Functional Collaboration
- Work closely with the App product team to align communications with feature releases and UX flows.
- Partner with CRM platform teams (e.g., Salesforce Marketing Cloud) to enable accurate and timely delivery.
- Collaborate with Marketing, Operations, and Compliance teams to ensure messaging accuracy, clarity, and regulatory alignment.
- Support the cross-functional project team during concept pilots and testing phases.
- Qualification:Required
- 4–6 years of experience in digital communications, CRM, or lifecycle marketing roles.
- Hands-on experience executing email, SMS, and app-based communications.
- Experience supporting both promotional and transactional messaging.
- Familiarity with CRM platforms such as Salesforce Marketing Cloud or similar tools.
- Strong attention to detail and comfort working in fast-paced, test-and-learn environments.
- Collaborative working style and ability to partner closely with technology and product teams.
- Preferred
- Experience supporting digital product or app-based communications.
- Exposure to regulated or high-consideration consumer environments.
- Experience with campaign testing, QA, and performance monitoring.
Requirements: Start : asap
Duration
: 12 months
Capacity
: 5 days per week
Location
: Fully Remote (US)
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