Job Description
Harrison Street Asset Management is a leading global alternative investment management firm focused on real estate, infrastructure, and credit strategies. The Business Liaison will serve as the subject matter expert for ongoing business application management and project management related to technology portfolios, supporting business stakeholders and ensuring operational efficiency.
Responsibilities
- Manages application-level access and overall governance and oversight to designated LOB applications, including regular application-level user audits, outage notifications and escalations, etc
- Provides status for application upgrades and maintenance to key stakeholders within and outside LOB(s)
- Manages key technology vendors, including contracting, onboarding, and ongoing partnerships
- Oversees the work performed by Service Providers relevant to LOB(s)
- In partnership with BTG team members, supports migration of technology support of new applications to Service Desk and Providers as applications and services are implemented
- Conducts advanced ongoing analysis to identify trends, variances, and issues
- Proactively seeks to prevent problems or issues from arising by analyzing metrics and feedback and implementing the necessary changes
- Drives solutions and successfully engages in difficult conversations with all stakeholders
- Documents specific duties, activities, problems solved, and issues resolved
- Frequently updates FAQ’s and SOP’s
- Continuously improves and documents processes and procedures to follow best practices and minimize resource waste
- Utilizes the appropriate technologies and ensures that LOB stakeholders have the solutions they need, when they need them, and in the media best suited to their requirements
- Supports senior-level Business Liaisons in developing and managing the project plan, timeline, and budget for assigned projects
- Produces executive-level documentation, reports, analysis, technical writings, and communication
- Communicates program status to key business stakeholders and management
- Effectively leads and facilitates project meetings, as needed
- Proactively resolves problems and highlights key risk areas within and between project teams
- Creates, manages, and supports complex programs with multiple departmental stakeholders, vendors, and LOBs with high risk
- Develops and enhances key business and vendor relationships
- Possesses a broad knowledge of most technical and business resources and uses them to effectively coordinate team members and external resources
- Builds trust among stakeholders, team members, and partners through relationship building and transparent communication
- Collaborates with senior-level Business Liaisons to develop annual budgets for Line of Business partner areas
- Supports senior-level Business Liaison in business analysis and prepares recommendations and business plans, as needed
- Provides subject matter expertise on business user needs, requirements, and preferences (individually or through looping in other contacts)
- Creates and analyzes relevant data and data visualizations; develops recommendations to present to management on LOB technology investment areas
- Documents, summarizes, and presents portfolio financial updates surrounding investment in BTG areas related to LOB(s)
- Possesses strong analytical skills, including an understanding of business economics and financial resources
- Mitigates technology-based risks in partnership with Managing Director of BTG, CISO, and other BTG Team MembersEmbeds with CISO to provide adequate oversight of CISO’s security platform
- Research multiple new or existing technologies to satisfy business requirements
- Manage initiatives to document and test these technologies
- Create presentations for senior leadership that document research conducted, outline top options, and provide an opinion on which solution should be implemented
- Attend meetings and serve on committees, as requested
- Maintain and increase knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions
- Support ad hoc initiatives, as requested
Skills
- Bachelor's Degree in a discipline such as Computer Science, Information Services, Real Estate, Finance, or related field
- 1 - 2 Years experience in a mid-market technology environment supporting a variety of systems and overseeing with a portfolio of third-party vendors
- Knowledge of hardware and software installation, testing, and operation; knowledge of application of computer software for automating highly diverse agency/organization activities
- Experience with Zendesk or comparable service desk IT Help Desk platform
- Experience with Monday.com or comparable work management tools
- Knowledge of database fundamentals
- Knowledge of platform and system integrations
- Experience with Program and Project Management
- Familiar with Enterprise Architecture design
- Must be able to maintain professional and effective working relations with supervisors, co-workers
- Must be able to work flexible hours, including weekends and evenings
- Must be able to manage support issues remotely during off hours
- Must be solutions-oriented and able to learn new skills and technologies
Benefits
- Generous discretionary bonus
- Comprehensive range of benefits
- Medical, financial, and wellness programs
Company Overview
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