Job Description
About the position
- Responsibilities
- Create lab environments and build infrastructure for usage in Instructor-Led and On-Demand Training courses
- Work collaboratively with key stakeholders to gather and implement technology requirements for labs
- Configure cloud-based lab machine images leveraging scripts and automation tools
- Create secure infrastructure, code, and environments that are well tested and maintained
- Monitor lab environments for availability, perform health checks, and troubleshoot issues to maintain continuity of operations
- Resolve urgent, class-impacting lab issues by triaging, troubleshooting and escalating while keeping stakeholders informed
- Create and/or utilize CI/CD processes to build, maintain and update lab environments and images
- Research and architect solutions to enable hands-on education for security operations center environments
- Develop and maintain processes documentation to ensure continuity of operations amongst the team
- Coordinate with internal teams to identify technical requirements and potential problems, issues, and solutions
- Serve as a technical lab resource for the Services Training team
- Requirements
- 7+ years or equivalent experience in technical training lab development, DevOps/DevSecOps, or Systems Administration/Engineering
- Enterprise domain experience in Windows Domain Administration, Public cloud platforms (AWS/GCP preferred), or Virtualized environments
- Proficient in one or more scripting languages such as PowerShell, Python, or bash/zsh
- Experience with automation and configuration management tools like Ansible, Chef, Puppet, Salt, or Terraform
- Technical background in IT and/or cybersecurity with hands-on product experience
- Strong verbal and written communication skills
- Ability to complete tasks on time with minimal supervision
- Desire to grow and expand both technical and soft skills
- Project management skills
- Ability to foster a positive work environment and attitude
- Nice-to-haves
- AWS Certification (Developer, Architect, Sysops Administrator) - Associate level or higher
- Experience or certification with Google Cloud Platform and/or Microsoft Azure
- Experience utilizing/building CI/CD pipelines
- Experience building development/QA or lab environments at scale
- Benefits
- Remote work flexibility
- Diversity, Equity, and Inclusion initiatives
- Equal Opportunity and Affirmative Action policies
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