Job Description
Join Our Team and Drive Innovation in IVR/IP Telephony Projects
We're seeking a highly skilled and experienced Sr. Program & Project Management Analyst to join our team at Verizon. As a key player in our organization, you will be responsible for managing and coordinating the delivery of IVR/IP Telephony projects and initiatives, ensuring seamless execution and exceptional customer experience.
Key Responsibilities:
- Lead and manage innovative new product projects from start to finish, ensuring timely and within-budget delivery
- Develop and analyze project plans, assessing issues, risks, opportunities, and potential impact on meeting program goals and objectives
- Collaborate with Federal customers, Verizon teams, and vendors to deliver projects, providing critical liaison and ensuring effective communication
- Plan, anticipate issues, and adjust to meet objectives, driving the project forward and keeping team members on track
- Track bugs and fixes in the development and testing phase, detailing all phases of the project, including meeting minutes, metrics, and reporting
Requirements:
- Bachelor's degree or 4+ years of work experience
- 3+ years of relevant work experience in program and project management
- Experience with Genesys Cloud CX and Broadworks IP Telephony
- Knowledge of IVR/IP Telephony services and systems, development methods, procedures, standards, and techniques
Preferred Qualifications:
- Managed programs and/or user experience design
- Technical field experience supporting Genesys CX and Broadworks
- Exceptional organizational and time management skills
- Customer service experience with internal and external clients
- Ability to translate complex ideas into relevant and understood concepts for various functions and levels
- Working knowledge of call routing strategies and migration/porting of Toll-Free numbers
What We Offer:
- Competitive salary and benefits package
- Remote work opportunity with occasional in-person trainings and meetings
- Collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
- Opportunities for professional growth and development
- Diverse and dynamic team with a passion for innovation and customer satisfaction
How to Apply:
If you're a motivated and experienced program and project management professional looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.
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