Job Description
Must have: ServiceNow Development, Integrating ServiceNow to external platforms/Integration Hub, strong experience with JavaScript and GlideAPI, REST API Design and Development & FSM JD: Core Responsibilities: • Maintenance & Troubleshooting: Troubleshoot and resolve issues within the existing integration landscape. • Design & Development: Gather requirements from internal stakeholders (Chad, Catherine) and external clients to design and develop new integrations. • Migration & Modernization: Lead the effort to migrate the existing API integration code to a Low-Code/No-Code solution. Technical Environment & Requirements: • The current environment involves integrations with 12 external applications (e.g., LDAP, SolarWinds, T-Mobile). • Integrations primarily use the REST API protocol and are approximately 7 years old. • The integrated ServiceNow modules include Customer Service Management (CSM), Field Service Management (FSM), and Event Management. • Strong experience with JavaScript and GlideAPI is a mandatory technical requirement. Experience/Minimum Requirements: • 10+ years of professional experience developing and administering ServiceNow • Knowledge of integrating ServiceNow to external platforms via Web Services and REST APIs • Experience with designing and configuring Customer, Contractor, and Service Portals • Deep understanding and experience with CSM/TSM, FSM, and Change Management modules (ServiceNow Event Management and Google Map development is a plus) • Experience with development of the Mobile Agent app • Experience with Access Control Lists, Business Rules, Client Scripts, Script Includes, Data Policies, Flow, and Workspaces • Knowledge of Agile development practices • High proficiency in software engineering best practices, including coding standards, code reviews, source control management, and build processes Required: Bachelor's degree in Computer Science or a related field This role is open to W2 or those seeking Corp-Corp employment. The salary range for this role is $123 - $141k. For corp-Corp rates please contact the recruiter. In addition to other benefits, Accion Labs offers a comprehensive benefits package, with Accion covering 65% of the medical, dental, and Vision Premiums for employees, their spouses, and dependent children enrolling in the Accion-provided plans.