Job Description
Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.
Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Need Assistance or a Reasonable Accommodation?
If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at [email protected] and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.
Why Bixal?
Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
- Our values:
- People-First: Emphasizing the importance of people in all aspects of work.
- Collaboration and Transparency: Valuing teamwork and open communication.
- Growth Mindset: Encouraging innovation and continuous improvement.
- Creating Lasting Impact: Focusing on meaningful outcomes and positive change.
About the role:
Bixal has an exciting opportunity to join our team as a Senior Strategic Communications Specialist to help accelerate digital transformation for federal clients. You will be part of a cross-functional team applying human-centered innovation and effective communication strategies to improve engagement. The Senior Strategic Communications Specialist leads strategic digital communications, content strategy, and performance optimization efforts supporting ACF’s public-facing website, the ACF intranet, and more than 20 program office sites within an enterprise multi-tenant Drupal CMS platform.
This role ensures digital communications are customer-centric, accessible, and grounded in human-centered design. The Senior Specialist collaborates with federal stakeholders, product owners, developers, UX designers, and content teams to deliver high-quality, authoritative, and actionable government information to diverse audiences nationwide.
You’ll have the opportunity to join a project that directly supports Bixal’s mission of improving how government serves people. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
Compensation:
The salary range for this role is $100,000 – $110,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.
- Responsibilities:
- Lead digital content strategy to ensure ACF web and intranet content is user-centered, mission-aligned, and compliant with federal standards.
- Oversee content creation, editing, publishing, and maintenance within the enterprise Drupal CMS, ensuring accuracy, clarity, and consistency.
- Support Section 508 and WCAG compliance and adherence to the 21st Century IDEA across all digital communications.
- Optimize content performance through analytics, SEO strategy, metadata management, and structured content best practices.
- Collaborate within Agile teams, participating in sprint planning, backlog refinement, and cross-functional coordination with UX, development, and project management teams.
- Support user research and human-centered design efforts, incorporating usability findings, journey maps, and stakeholder insights into content improvements.
- Manage and prioritize content requests and tickets, ensuring timely delivery of updates and rapid-response communications when needed.
- Contribute to governance and workflow improvements, helping refine publishing standards, content lifecycle processes, and distributed authoring models.
- Develop training materials and provide guidance to federal stakeholders and content contributors on CMS usage, editorial standards, and best practices.
- Provide strategic communications counsel to ACF stakeholders, translating complex policy and programmatic information into accessible, actionable digital content.
- Other relevant duties as assigned and qualified/trained to perform
- Qualifications:
- Bachelor's degree in a relevant field, plus at least 7 years of related experience in communications, content strategy or a similar field
- Excellent stakeholder management skills – ability to communicate effectively with a wide range of audiences
- Excellent organizational skills – ability to manage multiple content calendars
- Strong content strategy skills
- Demonstrated experience with digital content creation, preferably working in a Drupal CMS environment
- Experience with analyzing and distilling SEO data
- Creative-thinker and problem-solver interested in participating in brainstorming sessions and improving best practices
- Must be able to obtain and maintain a Public Trust security clearance
- How We Support Our Team:
- Flex hours
- 401K with matching incentive
- Parental Leave
- Medical/dental/vision benefits
- Flex Spending Account
- Company provided short-term disability and life insurance
- Commuter benefits
- Paid Time Off (PTO)
- 11 Paid holidays
Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
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