Job Description
About the position
The Revenue Operations Senior Support Analyst provides critical operational and administrative support to the Sales and Commercial Operations teams. This role owns insurance and compliance-related processes, supports post-close activities, and ensures data accuracy across systems. The position requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced environment. This role works closely with Sales, internal departments, and external vendors to ensure customer requirements are met and commercial processes are executed accurately and efficiently.
- Responsibilities
- Own customer insurance-related processes, including managing Certificates of Insurance (COIs) and coordinating updates or changes as required
- Maintain working relationships with external insurance and compliance vendors where applicable.
- Manage and maintain compliance sites, including insurance, risk, safety, questionnaires, and related requirements
- Support compliance and bid-related portals as needed
- Support the Sales team where required by responding to requests and assisting with operational needs
- Manage inbound sales requests received through shared inboxes or website submissions
- Support signature request processes and ensure required documentation is completed
- Assist with customer vendor registrations, W-9s, and related onboarding or administrative requirements.
- Maintain and validate data accuracy in the CRM to support sales execution and reporting
- Process approved updates or adjustments in CRM systems, including post-close changes, ensuring accuracy and proper validation
- Support commercial processes such as terminations, lost work updates, and annual escalator processing in accordance with established procedures
- Support additional projects, initiatives, and operational tasks as assigned by the manager
- Assist with continuous improvement efforts related to sales support, compliance, and operational workflows
- Requirements
- 3+ years of experience in Commercial Operations, Sales Operations, Revenue Operations, or a related support role; additional experience in contract management, compliance, or insurance-related processes strongly preferred
- A bachelor's degree in business administration or a related discipline from an accredited university or college is preferred
- Experience working in CRM systems (Salesforce highly preferred) with a strong focus on data accuracy and adherence to structured processes
- Strong organizational and advanced administrative skills with the ability to manage multiple priorities and competing requests
- Ability to work independently, take initiative, and navigate ambiguity while collaborating effectively with cross-functional teams
- Clear, professional written and verbal communication skills
- Proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel
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