Student Services Online

Since 1926, Stautzenberger College has been dedicated to preparing students for meaningful careers. Our passionate educators stay ahead of industry trends to provide relevant, cutting-edge programs. Join our team of experienced professionals committed to helping students achieve their dreams.

The Online Student Services Advisor works under the direction of the Director of Student Services, Academic Dean and/or or Campus Director to plan and execute student success strategies for Stautzenberger and Rockford Career Colleges. The Student Services Advisor will be responsible for the onboarding, orientation, consistent communication, overall retention strategies and tuition planning, advising and collection for an assigned cohort of students.

This position also works in conjunction with other student services departments, faculty, staff, and management as well as local individuals and organizations in the community for the purpose of the ensuring student success and retention within the College.

The Online Student Services Advisor reports directly to the Online Director of Student Services in conjunction with the Online Campus Director.

DUTIES AND RESPONSIBILITIES

 Helps to plan, organize, and implement online student success and retention strategies of

the College including all student engagement events.

 Coordinates retention plans with faculty, staff, and other departments.

 Coordinate online student re-entry campaigns and work with students who have dropped

to reenter and complete their program. Ensure campus re-entry budgets are achieved and

ensure all appropriate paperwork (Admissions and Financial Aid) are completed timely

and accurately.

 Encourages online students’ success with coaching through regularly scheduled advising

sessions.

 Assists in tracking results of the online student experience within committees and college

groups.

 Supports and completes online orientation, LAB and bootcamp sessions.

 Reaches out regularly to current and past students, through phone, email or other

communication tools to keep the students actively engaged

 Collects, prepares, maintains and analyzes retention metric data.

 Supports the tuition planning and collection process for assigned students with regular

communication and review.

 Performs additional related duties as assigned and needed.

Communicate effectively and cooperate with faculty, staff, and other departments.

 Perform the essential duties of the Online Student Services Advisor, as defined by the

Online Campus President, based on campus size.

JOB QUALIFICATIONS AND SKILLS

 Associates degree OR equivalent experience and education. Must have minimum of a High

School diploma or GED required.

 Strong customer service experience required.

 Working knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook.

 Ability to work a flexible day and evening schedule and some weekends required.

 Any applicable and related experience and education in the field of student success

preferred

 Experience with personal development or life skills coaching and development are

beneficial.

 Ability to multi-task and change project priorities

 Flexibility and the ability to complete assigned project(s)

 Ability to work independently to self-start and self-monitor work projects

 Ability to communicate professionally and effectively, both orally and in writing, required

 Ability to balance urgency of assignments and timelines

 Ability to create relationships and trust via telephone, video, electronic communications

and in person

 Team player with positive outlook on making an impact on the lives of others.

 Perform other duties as assigned.

COMPREHENSIVE BENEFITS
• Healthcare Coverage - Medical, Dental, and Vision Insurance
• Financial Security - 401(k) Plan with Company Match
• Time Off - Generous Paid Time Off plus Birthday Day Off
• Professional Support - Employee Assistance Program
• Career Development - Educational Assistance Program
• Monday-Friday Schedule

Job Type: Full-time

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote

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