Job Description
Role Overview:
We are seeking a Subject Matter Expert (SME) with deep expertise in Customer Service strategies and hands-on experience integrating Artificial Intelligence (AI) tools and technologies into customer engagement. The SME will be responsible for designing and developing course content that prepares learners to deliver exceptional, AI-driven customer service experiences.
- Responsibilities:
- Develop detailed course modules, assessments, and learning resources.
- Create use cases showcasing AI in customer service (e.g., chatbots, sentiment analysis, automation).
- Align content with the latest customer experience (CX) and AI trends.
- Collaborate with instructional designers to ensure engaging and practical course delivery.
- Review and validate course materials for accuracy and relevance.
- Requirements:
- Proven experience in customer service operations, CX management, or customer support leadership.
- Strong understanding of AI applications such as ChatGPT, CRM automation, and analytics tools.
- Excellent written communication and course design skills.
- Prior experience in eLearning or instructional content development preferred.
Job Types: Part-time, Contract
- Benefits:
- Work from home
Work Location: Remote
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